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What is Zoom Chat?

Zoom Chat is an AI-powered workplace messaging and collaboration application developed by Zoom to help organizations manage conversations, coordinate projects, and automate everyday business activities. The platform is included in Zoom Workplace and provides direct messaging, group conversations, persistent communication channels, and shared collaboration spaces. Its customizable interface allows users to organize conversations into folders, prioritize important messages, configure notifications, and monitor colleague availability. Continuous meeting chat connects Zoom Meetings with persistent messaging threads, allowing participants to share information before meetings and continue conversations afterward. Meeting resources such as AI-generated summaries, recordings, links, and shared files remain accessible within related chat channels. Zoom's AI capabilities help users summarize unread conversations, extract action items, draft responses, and retrieve relevant information from organizational discussions. The platform also supports AI-powered document summarization, natural language search, and assistance with coordinating meetings based on participants in a conversation. Custom AI agents can connect to approved enterprise applications and organizational knowledge sources to perform multistep tasks and automate business workflows through chat. Shared Spaces enables teams to organize multiple channels under common projects, departments, or initiatives and simplify access management for participants. Integration with Google Drive, Microsoft 365, OneDrive, SharePoint, Jira, Asana, Workday, and other business applications allows users to access documents, receive notifications, and coordinate tasks without switching platforms. Zoom Chat also supports message translation, external contact collaboration, voice and video messaging, searchable conversation histories, and integration with Zoom Meetings, Zoom Phone, Zoom Whiteboard, and other workplace productivity tools.

Integrations

All Zoom Chat Integrations
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Screenshots and Video

Zoom Chat Screenshot 1
Zoom Chat Screenshot 1 Zoom Chat Screenshot 2 Zoom Chat Screenshot 3 Zoom Chat Screenshot 4

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
www.zoom.com/en/products/team-chat/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Zoom Chat Categories and Features

Team Communication Software

Activity / News Feed
Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Video Conferencing

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Video Conferencing
Voice Calling

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Video Conferencing
Voice Calling

Internal Communications Software

App Integration
Chat/Messaging
Employee Directory
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Chat / Messaging
Employee Directory
File Sharing

Zoom Chat Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Recruiting Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 4 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    I love everything about Zoom

    5 out of 5 stars Date: Feb 01 2022
    Summary

    Like Zoom as a platform in total. The chat function is very basic but very useful. Especially in large group settings.

    Positive

    Whether it is during a meeting or just chatting on the side, This is essentially a very basic but useful chat room.

    Negative

    It doesn't hold logs of things that are said. Maybe there is one and I don't know about it. Not sure

    Read More...
  • Reviewer Name: Prithvi K.
    Position: Kotlin Developer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    A useful addition.

    4 out of 5 stars Date: Feb 19 2022
    Summary

    Overall, Zoom Chat is pretty and useful addition to the Zoom application which makes convenient to chat during meetings.

    Positive

    1. It helps in chatting with other team members during the meetings.
    2. It can be used to send files and links.
    3. Not only that, but it with text support, it also supports emoticons.

    Negative

    1. It does not keep any backup of the chats for future usage or reference.

    Read More...
  • Reviewer Name: Zuveriya H.
    Position: DevOps Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Smooth, beautiful and functional.

    4 out of 5 stars Date: Aug 28 2021
    Summary

    Overall, Zoom chat streamlines the chatting and helps in collaborating with team. It has all the basic features of a chatting tool with a smooth interface.

    Positive

    - Zoom provides a comprehensive chatting environment with a beautiful user interface.
    - All the meetings can be organized and links can be sent for those meetings.
    - There are several useful features like group messaging and file sharing.

    Negative

    - The emoji section can be improved more.
    - There can be more integrations.

    Read More...
  • Reviewer Name: Sundar Y.
    Position: Data Scientist
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    A light chat tool from Zoom

    5 out of 5 stars Date: Apr 16 2021
    Summary

    Overall, Zoom Chat can be used as a basic chat application with all the necessary features and a good UI.

    Positive

    - The GUI of the software feels pretty basic and responsive.
    - The chat transmission is quite fast.
    - It is available on both android and ios platforms.

    Negative

    - There are some optimization issues with some devices.

    Read More...
  • Reviewer Name: Junaid A.
    Position: Front End Developer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Take Your Meetings Anywhere.

    4 out of 5 stars Date: Feb 22 2021
    Summary

    Overall, Zoom chat is a great application for video meetings and conferences, and it provides you with many features and functionality that help you with professional and casual use.

    Positive

    - It has a simple and user-friendly UI.
    - it has a vast meeting capacity, enough for personal or professional use.
    - It has a lot of useful features like screen share, transcript, etc.

    Negative

    -Some features are missing in the free version.
    -Application lags while screen sharing.

    Read More...
  • Reviewer Name: Shristi B.
    Position: VR Developer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Connecting People

    5 out of 5 stars Date: Jul 23 2021
    Summary

    Zoom Chat is an easy to use tool for chat and calls. It helps you to connect really fast and has lots of other features.

    Positive

    Easy and simple interface.
    Lets you stay connected while chat and call.
    Support multi platform
    Really fast chatting system.

    Negative

    No cons for this, it serve its purpose and performs great.

    Read More...
  • Reviewer Name: Rahul M.
    Position: Intern
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Nice application for video call

    5 out of 5 stars Date: Nov 18 2020
    Summary

    Zoom Chat is a nice application for video calls and taking online classes and meeting. I have been using it for long time now. You can just create a virtual class really fast.

    Positive

    Good video quality application. it works on every platform and interface is very simple and basic.
    Easy to chat and connect lots of people without connecting problems.

    Negative

    Sometimes it gets disconnected but overall works cool.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Quality

    5 out of 5 stars Updated: Nov 16 2020
    Summary

    Overall it is a good application to work with your colleague or with your friends Works on all platforms.
    Easy to handle.

    Positive

    Multi-platform to do video chat and conference calls. Best app for the Android and iOS users.
    You can do office work easily here.

    Negative

    Sometimes it won't let me receive or make calls.

    Read More...
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