Zendesk
Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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Cycloid
Cycloid is an Internal Developer Portal and Platform with modules around self-service and platform orchestration, project lifecycle and resource management, FinOps and GreenOps and plugins. It can be consumed through the console, in CLI or in API.
Cycloid focuses on platform engineering done right.
We optimize the developer experience and operational efficiency by accelerating the delivery of a portal and platform, alleviating the cognitive load on IT teams and advocating for FinOps & Green IT practices.
With our Internal Developer Portal and Platform, you don’t need to start from scratch to get a fully customized solution.
Platform teams design, build and run the platform enabling end-users to visualize, deploy and manage existing and new projects, interact with cutting-edge DevOps and Cloud automation without the need to become an expert, while keeping best practices in place, cloud expenses under control with a minimum carbon footprint.
We are also the editor of Open Source projects such as TerraCognita, reverse Terraform, InfraMap, infra diagram and Terracost, cost estimation. We work with Global organizations, US and EU public institutions, scale ups across America, Europe and Asia. 6 of the top 10 System Integrator and Managed Services Providers are working with us as a customer and/or as a partner.
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Yodify
With Yodify, Distributed Enterprise Catalogs (DEC) become the backbone of your commerce strategy. Centralize product data once and syndicate it everywhere your products are sold. Layer in powerful ecommerce and native CPQ to support everything from direct online orders to complex, configurable B2B quoting workflows. The result is faster selling, fewer errors, and consistent experiences across all channels.
Book a demo and see DEC-powered commerce in action.
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Balance
Balance is the pioneering self-service checkout solution that effectively handles all B2B payment intricacies. This encompasses a variety of payment methods, including wires, checks, SaaS subscriptions, automatic vendor payouts, milestone payments, net terms, and more.
Designed with an API-first approach, it provides seamless access to documentation for integration. You can accept a multitude of payment types, such as wires, ACH, credit cards, and checks. With instant and risk-free net terms, customers can enjoy payment terms of net 30 or 60 days, while you receive your funds immediately.
Recurring payments are made effortless, allowing for simple management of ongoing invoice payments akin to standard credit card transactions. Balance is tailored to meet the diverse needs of B2B payments, making it an excellent choice for marketplaces, wholesalers, merchants, SaaS providers, and service-oriented businesses.
With self-serve invoicing, customers can conveniently access and settle their invoices with just a click, enhancing user experience. Additionally, the system automates reconciliation and collections, leaving behind the outdated manual processes that many businesses still rely on today.
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