eFD Reviews

NovusMED's ecosystem encompasses a diverse range of features, including a call center, various administrative applications, driver interfaces, and client or clinic booking software, making it a premier choice for medical transportation services. Additionally, it offers tailored configurations suited for brokerages, healthcare providers, seniors, and community health initiatives, ensuring that patient data is managed with precision. Users can monitor performance metrics in real-time and adapt their service capacity to accommodate fluctuating demands. Real-time management of will calls, confirmation calls, and recurring trips is streamlined, enhancing overall efficiency. The platform boasts advanced mileage and cost calculators, which facilitate the management of various contractors, funding sources, and volunteer driver programs. Furthermore, it provides robust credential management for both drivers and vehicles, allowing for smooth operations. It also enables the effective management of subcontractor outsourcers through mobile provider access, trip bidding, and offers. With NovusMED, users can easily identify the nearest available vehicle, ensuring prompt service and immediate booking capabilities for clients. This comprehensive system not only optimizes transportation logistics but also significantly improves patient care and service responsiveness.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Aldor Solutions is the leading provider of funeral home software, boasting a long history of service and innovation within the industry, highlighted by their Funeral Director's Management System software ("FDMS® Network"), which is lauded as the first reliable, hosted management solution available for funeral homes. This advanced web-based application is designed for mortuary business management, featuring automatic updates and nightly backups to guarantee robust data security. The FDMS® Pro offers various pricing structures tailored to your unique needs and integrates effortlessly with accounting systems, customer feedback platforms, and management consulting services that are unmatched by any other funeral software provider. Imagine the convenience of accessing your business data from anywhere at any time; the web-based nature of FDMS® Pro ensures that you can retrieve essential information as long as you have internet access, all while running on state-of-the-art servers that exemplify the forefront of technology in the field. Furthermore, its intuitive interface allows funeral professionals to navigate the system with ease, significantly enhancing their operational efficiency. This combination of features not only streamlines daily tasks but also empowers funeral homes to provide a higher level of service to their clients.