iGMapware Reviews

Interfacing's Digital Twin Organization software enhances transparency and governance, which in turn boosts quality, efficiency, and ensures adherence to regulatory standards. This comprehensive platform enables users to map, analyze, and automate their workflows while effectively managing compliance and evaluating risks. The Enterprise Process Center (EPC) serves as an enterprise management solution that empowers businesses to digitally evolve their operations, facilitating streamlined processes, heightened productivity, and improved overall efficiency. Additionally, Interfacing's Rapid Application Development Tools (RAD), utilizing a Low Code Development approach, optimize your technical assets and enhance transparency, paving the way for ongoing improvements. Experience the power of our Low-Code Rapid Application Development module, which equips you with the essential tools to swiftly create and deploy custom, scalable, and secure applications that are ready for mobile use, significantly reducing development time from months to mere days. With these innovative solutions, organizations can achieve remarkable agility and responsiveness in today’s fast-paced business landscape.

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Lucy is an advanced knowledge management system powered by AI, designed to enhance employee efficiency and productivity. She simplifies the process of locating essential information precisely when it is needed. By monitoring data alterations, she actively reads and assimilates knowledge accumulated within your organization without relocating it from its original sources. Lucy comprehends various formats, including documents, PowerPoints, PDFs, graphs, videos, and audio files, and she integrates insights from third-party data sources. With her seamless integration into Slack and Microsoft Teams, your team can easily pose questions that Lucy answers using her vast reservoir of knowledge. She not only assists in uncovering optimal solutions but also identifies alternative answers for deeper insights. Lucy plays a crucial role in onboarding, training, market analysis, boosting sales productivity, promoting operational best practices, supporting customer service, and safeguarding critical subject matter expertise when team members transition or depart. Upon joining your organization, Lucy diligently processes and retains every piece of information you wish for her to learn. Remarkably, she remains a constant presence, never forgets, and continuously evolves, becoming increasingly intelligent with each passing day, ensuring your team's success.