
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Learn more
Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
Learn more
Logically Accelerate
Logically Accelerate represents a state-of-the-art artificial intelligence solution designed to enhance the efficiency of identifying and evaluating potentially dangerous and viral content across 57 languages. This groundbreaking tool automates the preliminary phases of fact-checking by transforming videos into written transcripts, analyzing them for claim extraction, and generating scores that indicate the relevance of further verification efforts. Moreover, Logically Accelerate provides concise summaries of prior fact checks conducted by Logically Facts and recommends additional videos for consideration, significantly reducing the necessity for fact-checkers to watch each video in full. By offering urgency scores that take into account aspects such as the novelty and timeliness of claims, the tool not only eliminates redundancy in verification processes but also prioritizes the most critical content for review. This innovative product is particularly advantageous for validating video claims and performing comprehensive investigations, boasting a user-friendly interface that adeptly sifts through potential misinformation in video material. Additionally, it significantly boosts the productivity of fact-checking teams by streamlining their workflows and conserving precious time, ultimately elevating the overall quality of the fact-checking process. With its advanced features and capabilities, Logically Accelerate is poised to transform the landscape of media verification.
Learn more
ClaimBuster
ClaimBuster acts as the central hub for all fact-checking activities within the IDIR Lab. Initially established to create an AI system that could spot claims needing verification, it has gradually evolved towards the goal of fully automated fact-checking. Although primarily used by journalists, ClaimBuster is accessible to anyone determined to tackle misinformation. Users can easily access our models via an API that requires just the creation of a free API key. The effectiveness of ClaimBuster is greatly enhanced by the involvement of individuals who label data, and we invite you to sign up and assist in this labeling process to improve our model. Moreover, we've released the training code for our machine learning model as open-source, encouraging talented AI engineers to lend their expertise. Our claim-detection model even retweets posts it finds that may need verification, further broadening its real-time application. By joining our efforts, you can significantly contribute to the ongoing fight against misinformation, making a meaningful impact in your community and beyond. Your participation not only aids in refining the model but also empowers others to be vigilant against false information.
Learn more