incident.io Integrations

The Cortex Internal Developer Portal empowers engineering teams to easily access insights regarding their services, leading to the delivery of superior software products. With the use of scorecards, teams can prioritize their key focus areas like service quality, adherence to production standards, and migration processes. Additionally, Cortex's Service Catalog connects seamlessly with widely-used engineering tools, providing teams with a comprehensive understanding of their architectural landscape. This collaborative environment enhances the quality of services while promoting ownership and pride among team members. Furthermore, the Scaffolder feature enables developers to quickly set up new services using pre-designed templates crafted by their peers in under five minutes, significantly speeding up the development process. By streamlining these tasks, organizations can foster innovation and efficiency within their engineering departments.

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Slack is a cloud-based service designed to improve collaboration on projects and facilitate communication within teams, specifically aiming to promote seamless interactions within businesses. It provides a comprehensive suite of tools and services all in one place, allowing for private channels that foster interaction among smaller groups, direct messaging to quickly convey information to colleagues, and public channels that facilitate conversations among members from various organizations. Compatible with multiple operating systems, including Mac, Windows, Android, and iOS, Slack offers an extensive range of features such as chat functions, file sharing, collaborative environments, instant notifications, two-way audio and video communication, screen sharing, document imaging, and activity tracking, among others. The platform's intuitive interface and diverse integration capabilities contribute to its popularity among teams striving to boost their productivity and enhance communication. Furthermore, users appreciate Slack's ability to streamline workflows and keep everyone connected, making it an essential tool for modern workplaces.

Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts. Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Minimize the volume of support requests during an incident by proactively communicating with your customers. Utilize Statuspage to manage your subscribers effortlessly and distribute consistent messages across multiple platforms, such as email, SMS, and in-app alerts. You can customize which elements of your service are displayed on your page and take advantage of over 150 third-party integrations to showcase the status of critical tools your service relies on, including Stripe, Mailgun, Shopify, and PagerDuty. Statuspage is designed to integrate smoothly with your preferred monitoring, alerting, chat, and help desk solutions, ensuring a swift response every time. Streamline incident communication by employing pre-crafted templates and effective integrations with your existing incident management systems, which allows you to quickly update users. Moreover, enhance the utility of your page as a marketing tool through Uptime Showcase, which allows you to share historical uptime statistics with both current and potential customers, fostering trust and credibility. This approach not only enhances communication during incidents but also elevates the perception of your service as dependable and transparent, ultimately contributing to a stronger customer relationship. By emphasizing reliability in your communications, you create a supportive environment that can mitigate customer concerns during challenging times.

Robust security is crucial, yet it should not become an obstacle; rapid access can drive higher profits. Implement a streamlined access system that is both fast and intuitive, preventing any hassle for your team. Users should be able to request access to applications seamlessly, while managers can promptly approve or deny these requests via Slack, all while keeping a thorough audit trail in place. Remove the burdensome task of manually managing approval processes. Each access granted represents a possible security vulnerability. Indent empowers teams to bolster security and uphold the principle of least privilege by offering temporary access to users, ensuring that efficiency remains intact. Simplify the manual procedures necessary for SOC 2, SOX, ISO, and HITRUST compliance by embedding controls and policies directly into the access request framework. Provide access only when essential, as opposed to granting permanent access, which helps reduce your licensing costs. Indent facilitates considerable savings while delivering a smooth experience for end users. As your company grows rapidly, it is vital for your team to take calculated risks that promise significant rewards. This strategy not only protects your operations but also encourages your team to make bold and effective decisions. Ultimately, fostering a culture of decisive action can lead to innovation and long-term success.

We meticulously monitor your websites, APIs, cron jobs, and other scheduled tasks to ensure everything runs smoothly. Your team is promptly alerted through multiple channels such as email, SMS, Slack, PagerDuty, and Incident.io, so you’re always in the know. Getting started is a breeze; you don’t need to be a technical wizard since our setup is designed to be intuitive and user-friendly. With our monitoring services, you can rest easy knowing that we help you maintain peace of mind and ensure uninterrupted service. Checks can be conducted as frequently as every 30 seconds, which allows for the swift detection of issues that might temporarily affect your website's performance. Each check can be tailored to your specific requirements, including the use of custom HTTP methods, headers, and bodies. OnlineOrNot enhances reliability by performing each check at least twice before sending out a notification, and it can conduct further checks if necessary. Additionally, we keep a vigilant watch on your SSL certificates, alerting you promptly if any expiration or issues are on the horizon. You have the flexibility to execute uptime checks from either a single location or multiple regions at once. Given that your customers rely on your services, you can maintain transparency by utilizing a dynamic status page that updates in real-time. It’s simple to subscribe your customers to this status page, and you can send out regular email updates about any incidents, ensuring everyone stays informed. This proactive strategy not only fosters greater customer trust but also significantly boosts the overall reliability of your services, paving the way for enhanced user satisfaction.

5X is an all-in-one data platform that provides users with powerful tools for centralizing, cleansing, modeling, and effectively analyzing their data. The platform is designed to enhance data management processes by allowing seamless integration with over 500 data sources, ensuring efficient data flow across all systems through both pre-built and custom connectors. Covering ingestion, warehousing, modeling, orchestration, and business intelligence, 5X boasts an intuitive interface that simplifies intricate tasks. It supports various data movements from SaaS applications, databases, ERPs, and files, securely and automatically transferring data to data warehouses and lakes. With its robust enterprise-grade security features, 5X encrypts data at the source while also identifying personally identifiable information and implementing column-level encryption for added protection. Aimed at reducing the total cost of ownership by 30% when compared to custom-built solutions, the platform significantly enhances productivity by offering a unified interface for creating end-to-end data pipelines. Moreover, 5X empowers organizations to prioritize insights over the complexities of data management, effectively nurturing a data-centric culture within enterprises. This emphasis on efficiency and security allows teams to allocate more time to strategic decision-making rather than getting bogged down in technical challenges.

OpsLevel stands out as the most adaptable Internal Developer Portal, designed to assist teams in optimizing service ownership, automating catalog upkeep, and enhancing engineering performance. By leveraging AI-driven insights, automation, and self-service processes, OpsLevel removes obstacles, allowing developers to prioritize creation over administrative hurdles. In contrast to disjointed spreadsheets or custom-built applications, OpsLevel clarifies intricate architectures, enabling teams to uphold best practices, minimize incidents, and speed up deployment times. With features that streamline everything from onboarding to security, OpsLevel significantly enhances the speed, reliability, and scalability of software delivery, ultimately fostering a more efficient development environment. This comprehensive solution empowers teams to concentrate on innovation, transforming the way software is developed and maintained.

Supaboard is an innovative business intelligence solution that leverages artificial intelligence to empower users to analyze their data and craft real-time dashboards simply by posing questions in everyday language. It allows for seamless one-click integration with more than 60 different data sources such as MySQL, PostgreSQL, Google Analytics, Shopify, Salesforce, and Notion, enabling users to harmonize their data effortlessly without complicated configurations. With pre-trained AI analysts tailored to specific industries, the platform automatically generates SQL and NoSQL queries, delivering quick insights through visual formats like charts, tables, and summaries. Users can easily create and customize dashboards by pinning their inquiries and adjusting the information presented according to various audience needs through filtered views. Supaboard prioritizes data security by only connecting with read-only permissions, retaining only schema metadata, and utilizing detailed access controls to safeguard information. Built with user-friendliness in mind, it significantly reduces operational complexity, allowing businesses to make informed decisions up to ten times faster, all without the necessity for coding skills or advanced data knowledge. Furthermore, this platform empowers teams to become more agile in their data-driven strategies, ultimately enhancing overall business performance.