What is tawk.to?

Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.

Pricing

Free Version:
Free Version available.

Integrations

Offers API?:
Yes, tawk.to provides an API
All tawk.to Integrations
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Screenshots and Video

Play Video tawk.to Screenshot 1

Company Facts

Company Name:
tawk.to
Date Founded:
2012
Company Location:
United Kingdom
Company Website:
www.tawk.to

Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Not Offered
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

tawk.to Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

More tawk.to Categories

FAQ

tawk.to Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Principal Consultant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Great Free Live Chat Software

    5 out of 5 stars Date: Feb 26 2022
    Summary

    Overall I would highly recommend that anyone looking for a high quality, free live chat software consider Tawk.to.

    Positive

    Tawk.to is the best free live chat software that I’ve ever utilized. It allows for unlimited users and unlimited chats.

    Negative

    One issue I had was an inability to move the chat bubble from one side of the website window to the other side.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set 3 out of 5 stars
    Layout 3 out of 5 stars
    Ease Of Use 3 out of 5 stars
    Cost 3 out of 5 stars
    Customer Service 3 out of 5 stars
    Would you Recommend to Others? 5 out of 10

    Decent for Free

    3 out of 5 stars Date: May 24 2020
    Summary

    It's good if you need a free tool. But I wouldn't pay for it though but that's me. There's better options.

    Positive

    They have a free tier that works well. But i wasn't a fan of it with the lack of options available.

    Negative

    Very simple tool. Need more customizable visual options.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director of Sales
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    tawk.to is a robust live chatting tool

    5 out of 5 stars Date: Nov 09 2020
    Summary

    I no longer take time to visit the market since tawk.to makes everything easy from live chatting to lead development.

    Positive

    With tawk.to, it has been easy for me to communicate with clients that visit our company website as we have connected them both.

    Negative

    The integration process was overwhelming, though customer support never failed us.

    Read More...
  • Reviewer Name: Holly C.
    Position: Executive Administrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set 3 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Customer Messaging software that we have integrated with our Website

    4 out of 5 stars Date: Nov 29 2020
    Summary

    Overall: it has been a game changer to communicate with customers, which has improved sales across the entire corporation.

    Positive

    I like that tawk.to gives me the ability to communicate effectively with customers directly from the company website.

    Negative

    tawk.to however is hard to integrate with website- this is the only thing that I do not like about tawk.to.

    Read More...
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