tawk.to Reviews & Ratings

tawk.to

4.2 out of 5 stars
JivoChat Reviews & Ratings

JivoChat

4.4 out of 5 stars

Ratings and Reviews 4 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 4 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 11 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

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What is tawk.to?

Connecting with your customers fosters appreciation for your efforts. By engaging in dialogue with website visitors, addressing their support requests, and creating a help center that empowers them to find solutions on their own—without any cost—you build a strong relationship. An easy and free way to communicate is crucial for establishing a bond with your audience. Potential customers often have questions before completing a purchase, and being available to assist them enhances their confidence in choosing your service over competitors. However, understanding the entirety of their journey can be difficult with customer information dispersed across multiple platforms. Thankfully, this challenge is now resolved with a centralized hub for all customer interactions. You can quickly identify common inquiries and monitor help center searches to create informative articles and shortcuts, which enable agents to respond more quickly while allowing customers to seek help independently. Just by adding a simple JavaScript snippet to your website, you'll be set up in less than a minute. Additionally, tracking visitor behavior in real time, including the pages they browse and their search terms, allows you to further refine your service. This proactive approach enables you to craft an experience that truly addresses their needs, ultimately leading to greater customer satisfaction.

What is JivoChat?

We offer a freemium omnichannel communication platform designed for businesses, featuring 11 different channels and boasting over 270,000 active users globally. With the Jivo app, agents can manage all their chats, emails, and calls seamlessly, while clients can receive support through social media, enhancing sales potential significantly. Our platform integrates with major industry players like Shopify, WordPress, Wix, Bigcommerce, and Tilda, ensuring a wide range of functionalities. In addition, we provide essential communication tools such as chatbots, WhatsApp, and Instagram, all aimed at boosting your revenue over time. JivoChat is tailored and localized for various markets, including English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian, making it accessible to diverse audiences. Moreover, we are prepared to support operations in any country, offering round-the-clock assistance to ensure our users receive the help they need.

Media

Media

Integrations Supported

BigCommerce
Clear Ring
Easyflow
Facebook Messenger
KonnectzIT
Shopify
Stackreaction
VEVS Boat Rental Software
VEVS Car Rental Software
Weebly
WordPress
Wufoo
Zapier
GetScreenshot
HelpShelf
Median Cobrowse
Pliik
Samaaro

Integrations Supported

BigCommerce
Clear Ring
Easyflow
Facebook Messenger
KonnectzIT
Shopify
Stackreaction
VEVS Boat Rental Software
VEVS Car Rental Software
Weebly
WordPress
Wufoo
Zapier
Bubblehouse
HubSpot CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

$19/month/user
https://www.jivochat.com/pricing/
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

tawk.to

Date Founded

2012

Company Location

United Kingdom

Company Website

www.tawk.to

Company Facts

Organization Name

JivoSite

Date Founded

2012

Company Location

United States

Company Website

www.jivochat.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Cloud Communication Platform

Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Customer Communications Management

Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization

Customer Service

Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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