What is uContact?

Elevate customer engagement across multiple platforms with uContact, the cloud-based contact center solution from net2phone. Designed for scalability and durability, uContact serves call centers or BPOs that handle an exceptionally high call volume, offering unparalleled flexibility in call routing; it is also ideal for large organizations that need to efficiently manage substantial inbound and outbound calls for their sales and support teams.

With uContact, you can effortlessly oversee every interaction within your contact center. Deliver exceptional voice quality during inbound, outbound, or blended campaigns while connecting with customers through their favorite digital channels with the help of the Unified Inbox. This all-encompassing platform includes features such as functionalities for agents and supervisors, various voice options, omnichannel support, and automation tools like chatbots, a form creator, and a workflow designer. By leveraging these capabilities, businesses can optimize their operations and enhance the overall customer experience.

Pricing

Price Starts At:
$59.99/month/user
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, uContact provides an API

Screenshots and Video

Company Facts

Company Name:
net2phone
Date Founded:
1990
Company Location:
United States
Company Website:
www.net2phone.com/products/cloud-contact-center-solutions
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Chromebook
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Portuguese
Spanish

uContact Categories and Features

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More uContact Categories

uContact Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Technician
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    uContact

    Date: Feb 28 2024
    Summary

    Everything is fine, we have had more than 20 licenses, we use them daily in the testing phase in the contact center.

    Positive

    Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

    Negative

    There is no solution to edit field names and their order.

    Read More...
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