List of the Top Agentic AI Platforms for Salesforce Data 360 in 2026

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

ActiveCampaign employs a dynamic AI strategy that merges Active Intelligence with synchronized AI agents, which go beyond mere content creation to produce tangible results. These agents work together to establish objectives, develop campaigns, tailor customer experiences, and evaluate outcomes, constantly enhancing their knowledge from countless interactions, ensuring that your marketing efforts become increasingly effective with each communication.

Store, sign, and secure your documents on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle.

Airtable is an AI-powered platform for building business applications, connecting workflows, and managing operational data across teams. The platform helps organizations replace fragmented tools with a shared workspace where data, collaboration, automation, and AI can work together. Airtable enables AI app building through conversational workflows, allowing teams to create production apps at prototype speed without deep technical expertise. Its no-code components help users build interfaces, processes, and applications around their team’s critical data. Airtable agents can reason dynamically across thousands of records and orchestrate actions across workflows, making AI part of day-to-day operations rather than a separate chat experience. Omni gives teams a way to build enterprise-grade applications using their own Airtable data. The platform supports AI workflow use cases such as campaign ideation, event invitee research, competitive customer feedback analysis, translation, and regulatory review. Airtable’s enterprise capabilities include HyperDB, large-scale record limits, support for tens of thousands of users, and access to AI models from OpenAI, Gemini, Llama, Anthropic, and other providers. Administration features include admin roles, robust permissions, fine-grained RBAC, AI controls, programmatic provisioning, de-provisioning, and identity-provider synced groups. Security and compliance features include ISO, HIPAA, SOC 2, no customer data retained or used to train AI models, AWS-based model execution, EKM, data loss prevention, audit logs, e-discovery, and regional data residency. By combining AI app building, AI agents, no-code workflows, enterprise data scale, automation, governance, and collaboration, Airtable helps teams build connected systems that support long-term operational success.

Intercom stands out as a premier customer service platform powered by AI, enabling businesses to deliver customized and efficient support across multiple communication channels. Founded in 2011, the company offers a diverse set of tools, including the Fin AI Agent, which provides immediate and accurate responses to customer inquiries at any time. Moreover, its platform features AI Copilot, which supports agents with real-time solutions, alongside AI Analyst, which offers critical insights and recommendations for customer support leadership. Serving over 25,000 organizations globally, including prominent companies like Atlassian, Amazon, and Microsoft, Intercom processes upwards of 500 million messages each month, greatly enhancing customer engagement and operational productivity. Headquartered in San Francisco, and with additional locations in Chicago, Dublin, Sydney, and London, Intercom is dedicated to the ongoing evolution of the customer service sector, ensuring they meet the changing demands of their clients. Their strong emphasis on innovation not only keeps them ahead in the industry but also fosters a culture of growth and adaptability. This commitment to progress is what sets Intercom apart as a leader in customer service solutions.

MuleSoft is an enterprise platform built to make AI agents, APIs, applications, data, and systems easier to connect, govern, secure, and orchestrate from one centralized control plane. It helps organizations move into the agentic era by giving IT teams the tools to manage AI-driven interactions without losing visibility or control. MuleSoft Agent Fabric enables companies to govern and coordinate AI agents across different platforms, supporting compliance, performance improvement, and stronger business value. MuleSoft Omni Gateway helps teams oversee every interaction between APIs, agents, models, and enterprise systems across multiple environments. The platform also includes Trusted Agent Identity, which helps agents securely act on behalf of users when interacting with downstream services. With MuleSoft Agent Scanners, organizations can discover AI agents across platforms such as Amazon Bedrock and Google Vertex AI, then register them in a governed system to reduce shadow AI. MuleSoft Agent Registry centralizes agents, tools, and digital assets, while Agent Broker supports complex process orchestration through defined rules and dynamic task routing. The platform also supports multi-agent collaboration, API governance, monitoring, partner management, intelligent document processing, and hundreds of prebuilt connectors. Development teams can build APIs, integrations, and automations using natural language, clicks, or code through tools such as MuleSoft Vibes, MuleSoft Your Way, and Anypoint Code Builder. MuleSoft also supports customer success through professional services, training, partners, documentation, tutorials, demos, and community resources. MuleSoft is built for organizations that want to accelerate AI adoption, modernize integration, improve governance, and confidently scale agentic workflows across the enterprise.

Amazon Redshift is a high-performance cloud data warehouse platform from AWS designed to power modern analytics, business intelligence, and agentic AI workloads across enterprise environments. The platform enables organizations to unify and analyze structured and unstructured data from Amazon Redshift warehouses, Amazon S3 data lakes, and third-party or federated data sources through an integrated lakehouse architecture within Amazon SageMaker. Redshift delivers strong scalability and industry-leading price-performance, helping businesses process large-scale analytics workloads while optimizing infrastructure costs and operational efficiency. AWS Graviton-powered Redshift RG instances significantly improve throughput and query performance while reducing per-vCPU costs and supporting native processing of open data formats such as Apache Iceberg and Apache Parquet. The platform also offers Redshift Serverless, which allows organizations to quickly run and scale analytics without provisioning, configuring, or managing infrastructure resources manually. Zero-ETL integrations simplify data movement by connecting streaming services, operational databases, and enterprise applications directly into analytics workflows for near real-time insights without the need for complex pipelines. Amazon Redshift integrates with Amazon SageMaker to support SQL analytics, machine learning workflows, and unified access to enterprise data across hybrid analytics environments. The solution also integrates with Amazon Bedrock, enabling organizations to use Redshift as a structured knowledge base that enhances the accuracy and contextual relevance of generative AI applications. Businesses can use Amazon Redshift for a variety of use cases including financial forecasting, demand planning, business intelligence optimization, machine learning acceleration, and data monetization strategies.

OpenAdapt offers a complimentary desktop automation tool designed to enhance your efficiency by learning from your interactions with your desktop and online activities. It monitors your screen, keyboard, mouse actions, and even audio from your microphone if you choose, with all data securely kept on your device. This software processes the gathered information through advanced algorithms to generate tailored instructions and prompts for AI language models. Importantly, before any data leaves your device, it undergoes a thorough cleansing process to eliminate any Personally Identifiable Information (PII) and Protected Health Information (PHI), allowing you to review the sanitized data to confirm that it contains no sensitive information. We emphasize your privacy by ensuring that no personal data, files, or recordings of your activities are stored or collected by us. Additionally, OpenAdapt incorporates strong security measures within its framework to safeguard API keys and payment information, giving users confidence while utilizing the software. This dedication to maintaining security and privacy allows you to automate your tasks effectively, all while protecting your personal data from potential risks. With OpenAdapt, you can streamline your workflow seamlessly, knowing that your information remains secure and confidential.

Collate is an AI-driven metadata platform designed to provide data teams with automated tools for tasks like discovery, observability, quality, and governance, utilizing efficient agent-based workflows. Built on OpenMetadata, it boasts a unified metadata graph and includes more than 90 seamless connectors that facilitate the collection of metadata from diverse sources, including databases, data warehouses, BI tools, and data pipelines. The platform ensures data integrity by offering in-depth column-level lineage and data profiling, along with no-code quality tests. AI agents are essential for optimizing functions such as data discovery, permission-based querying, alert notifications, and large-scale incident management workflows. In addition, the platform features real-time dashboards, interactive analyses, and a collaborative business glossary that is beneficial to both technical and non-technical users, enhancing the management of valuable data assets. Its automated governance and continuous monitoring uphold compliance with regulations like GDPR and CCPA, significantly cutting down the time required to address data issues while lowering the total cost of ownership. This holistic strategy not only boosts operational efficiency but also promotes a culture of data stewardship within the organization, encouraging all stakeholders to prioritize data quality and governance. Ultimately, Collate empowers teams to harness the full potential of their data assets effectively.

HitWit.ai presents a cutting-edge platform that utilizes artificial intelligence to create customized learning experiences through focused and personalized sessions. By integrating multimodal AI with metacognitive strategies, it produces visual aids and spaced quizzes that significantly improve information retention. The platform is designed to cultivate an engaging and interactive atmosphere where AI serves as a tutor, assisting users in identifying and addressing their knowledge gaps. Users can dive into various content types, such as documents and videos, while receiving visual summaries that are easily accessible via the web app, email, or Slack channels. Emphasizing a user-centered approach to education, HitWit.ai allows individuals to track their progress through Fit scores. The platform's features include mind maps, charts, and timely revision quizzes that aim to deepen comprehension and encourage long-term retention of knowledge. This innovative solution caters to students, professionals, and lifelong learners seeking to enhance their skills and broaden their understanding in specific subjects. Moreover, HitWit.ai promotes collaborative learning by enabling users to exchange insights and materials, thereby further enriching their overall educational journey. In this way, it not only supports individual growth but also fosters a community of learners who can benefit from shared knowledge.