List of the Top 25 Call Center Software for Facebook in 2025

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

Elevate customer engagement across multiple platforms with uContact, the cloud-based contact center solution from net2phone. Designed for scalability and durability, uContact serves call centers or BPOs that handle an exceptionally high call volume, offering unparalleled flexibility in call routing; it is also ideal for large organizations that need to efficiently manage substantial inbound and outbound calls for their sales and support teams. With uContact, you can effortlessly oversee every interaction within your contact center. Deliver exceptional voice quality during inbound, outbound, or blended campaigns while connecting with customers through their favorite digital channels with the help of the Unified Inbox. This all-encompassing platform includes features such as functionalities for agents and supervisors, various voice options, omnichannel support, and automation tools like chatbots, a form creator, and a workflow designer. By leveraging these capabilities, businesses can optimize their operations and enhance the overall customer experience.

Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.

A Hosted Business Phone System PBX can elevate any organization’s image and operational capabilities to that of a Fortune 500 company. With an auto-attendant in place, incoming calls can be efficiently managed, allowing customers to reach the right person by dialing names, selecting extensions, or choosing departments. Additionally, if you're frequently on the go, your calls can be seamlessly forwarded to your mobile device. T-Max provides complete geo-redundancy, with servers strategically located in premier data centers throughout the United States. We utilize multiple carriers to guarantee optimal connectivity to the PSTN, ensuring that your communication remains uninterrupted. T-Max also offers a selection of high-quality desk phones from renowned manufacturers like Yealink and Polycom, with various models available to perfectly fit your workspace. Our offerings extend to a wide range of devices including reception consoles, agent phones, wireless options, and conference room phones. Discover the best value in Hosted Business Phone Systems available today. Call us at 1-888-245-34883 for more information about our services, which include departments, extensions, digital receptionists, voice prompts, voicemail, fax service, and much more. Our comprehensive solutions are designed to meet the unique needs of your business, ensuring that you stay connected and efficient.

In 2024, LiveAgent stands out as the top-rated help desk software for small and medium-sized businesses, receiving exceptional reviews. With its incredibly fast chat widget, this platform serves more than 150 million users across the globe. LiveAgent is a comprehensive, web-based system that combines live chat and helpdesk functionalities. It harnesses the versatility of a universal email service, live chat, an integrated call center, and a powerful customer portal. With over 175 valuable features—including sophisticated automation tools, customizable rules, and tags—along with more than 195 integrations, LiveAgent caters to diverse business needs. Companies like BMW, Yamaha, Huawei, and Oxford University have chosen LiveAgent to elevate their customer service experience. There’s no need for a credit card; you can begin your free one-month trial today and discover the benefits for yourself. Unlock your customer service potential with LiveAgent and see the difference firsthand.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Zadarma provides a business phone solution that eliminates the need for extensive wiring or complex hardware setups. Their services include VoIP, Cloud PBX, CRM functionalities, and website widgets, along with seamless integration with leading CRM platforms. Additionally, virtual phone numbers can be obtained in 100 different countries worldwide, starting at just $2 each month, making it an affordable option for businesses of all sizes. This flexibility allows companies to streamline their communication processes while maintaining a global presence.

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor. Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively. Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

All-in-One CRM Platform. Enhance your sales, marketing, and customer service efforts through an integrated solution. Safeguard your data and maintain consistent communication across all platforms. Benefit from Agile's modern capabilities and integrations, paired with easy implementation and exceptional customer support, all at an attractive price point. This cloud-based SaaS tool is designed to be mobile-accessible, effective, and user-friendly. Agile CRM provides a selection of pre-designed email marketing templates that elevate your business's professional image with eye-catching designs. Delve into Agile's various email marketing options, select your preferred template, create engaging content, and schedule automated campaigns seamlessly. Furthermore, you can create customized templates without any coding knowledge, allowing you to incorporate your branding for enhanced impact. By leveraging Agile's innovative features and effortless integrations, you can streamline your business processes while benefiting from straightforward setup and dependable support. With its fast and mobile-compatible interface, Agile CRM guarantees a smooth and efficient user experience, empowering your team to work effectively from anywhere. Embrace the future of customer relationship management with Agile and witness the transformation in your business operations.

XCALLY offers a user-friendly, scalable, and quickly deployable Omnichannel Contact Center solution. This software comes equipped with a variety of essential tools that support call center operations alongside its Omnichannel features. Key components include an IVR designer, a predictive dialer, scripting tools, dashboards, real-time panels, and analytics tailored for administrators and supervisors. Additionally, it supports WebRTC, a Windows Softphone, and a unified Web GUI for agents. Furthermore, XCALLY can seamlessly integrate through APIs with numerous external products and technologies, such as CRM systems, ticketing platforms, AI applications, bots, and text-to-speech services, enhancing its versatility and functionality. This allows organizations to create a customized and efficient customer service environment.

Barantum CRM stands out as a premier all-in-one CRM solution in Indonesia, designed to enhance customer engagement while addressing all aspects of customer relationship management, including Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, and Call Center Solutions. Additionally, Barantum is recognized as a reliable WhatsApp API Solution provider in Indonesia, with hundreds of businesses already benefiting from its services. Currently, over 500 businesses spanning various industries and 18,000 users rely on Barantum, reinforcing our belief that an effective CRM system should comprehensively address all needs from beginning to end. You can boost your sales performance with Barantum for as little as IDR 299k per user per month or take advantage of our FREE 7-DAY TRIAL to experience the benefits firsthand. WHY CHOOSE BARANTUM? 1. A single platform that caters to all your customer relationship management requirements. 2. Extensive and adaptable features suitable for a wide range of industries. 3. An intuitive user interface that is straightforward and easy to navigate. 4. Prompt and reliable customer support available around the clock. 5. Join a growing community of satisfied users who have transformed their business operations.

Dixa is a customer service platform designed to help brands foster exceptional interactions for both customers and support teams in a warm, engaging manner. By consolidating voice, email, chat, and messaging applications into one comprehensive platform, Dixa allows businesses to engage in more significant dialogues with their customers, enhancing loyalty and cultivating what they term "customer friendships." Each agent is equipped with all the necessary context to deliver quick, efficient, and effective support consistently. With its customer recognition capabilities, Dixa allows businesses to identify their customers the moment they initiate contact, showcasing their conversation and order histories in an accessible timeline format. This feature ensures that support teams have immediate access to crucial information, enabling them to resolve inquiries more swiftly while offering tailored assistance. Dixa's pricing model is flexible and designed for global scalability, allowing businesses to pay solely for the services they utilize and adjust their usage without incurring extra costs or complications. All types of conversations—whether via phone, email, chat, Facebook Messenger, or WhatsApp—are organized into queues and directed to the most suitable agents, while conversation data is transformed into actionable real-time analytics, enhancing overall service efficiency and effectiveness. This holistic approach not only optimizes customer interactions but also drives continuous improvement in support team performance.

HoduCC stands out as a comprehensive contact center solution, making it the ideal choice for various call center types. As a prominent player in the Voice over Internet Protocol (VoIP) market globally, HoduSoft delivers this software with a focus on intelligence, security, and advanced features, earning high praise from its users. Designed to foster customer loyalty and exceed expectations, HoduCC empowers customer service teams to deliver tailored and efficient phone support within an omnichannel framework. This versatile software not only aids in resolving customer issues swiftly but also enhances call center operations and overall service quality. Both corporate clients and individual users can benefit from HoduCC, which boasts an intuitive interface that easily adapts to the evolving demands of support and sales teams, ensuring a seamless user experience. Ultimately, HoduCC represents a strategic investment for any organization aiming to elevate its customer service capabilities.

Toky is a comprehensive Business Phone System designed to facilitate smooth communication between customers and employees alike. With just an internet connection, you can stay connected from virtually any location around the globe. The system provides virtual phone numbers, ensuring you are reachable no matter where you are. Additionally, it allows for seamless integration with your CRM and other business tools, enabling you to call customers with a single click while automatically recording all relevant details. Known for its reliability and cost-effectiveness, Toky offers a range of features, including call recordings, SMS, speech-to-text capabilities, and voicemail management, making it a versatile choice for businesses. This combination of features ensures that you can maintain effective communication and streamline your operations efficiently.

This method provides an incredibly efficient and budget-friendly means to link marketing channels with sales teams, all while enhancing customer support. By removing tedious manual tasks, automated routing and workflows enable your support, marketing, and sales teams to concentrate on strategic initiatives rather than getting overwhelmed with routine processes. This approach bridges the gap between your customers and your business seamlessly. Simply incorporate a single line of Contact Clouds' tracking codes across all your website pages; there is no need for tags or custom URLs. The tracking code promptly identifies both the channel and geographic origin of your visitors, ensuring they receive the appropriate number. This guarantees that essential actions are executed while preserving the resources of your agents. Furthermore, you can leverage triggers to establish customized logic and workflows that direct calls according to your specific preferences, ultimately enhancing operational efficiency. With this setup, your organization can respond to customer needs more promptly and effectively.

Discover exceptional features with premium call center software that aims to improve your business functionalities. Choosing the appropriate calling platform can significantly enhance productivity while providing sophisticated features. You can take advantage of various dialing methods, including progressive, predictive, manual, and preview modes. Gain insights from comprehensive reports that monitor performance metrics, attendance records, call logs, and deliver in-depth analytical evaluations. Calls can be distributed based on multiple criteria, such as agent readiness, category, expertise, and other relevant parameters. The inclusion of a click-to-call option on your website and internal CRM simplifies the calling experience. Moreover, the dialer offers an impressive automated callback feature for situations when an agent is unavailable to take a call. SanCCS cloud call center solutions give you the capability to oversee customer interactions across multiple channels, including Facebook, Viber, WhatsApp, and Twitter, ensuring seamless transitions for clients as they move between platforms. By utilizing these advanced tools, your call center can greatly improve both customer experience and operational effectiveness, allowing your team to focus more on delivering exceptional service. Embrace this technology to elevate your business to new heights.

Elevate your customer interactions while enhancing your organization’s operational efficiency and resource management by leveraging the most comprehensive all-in-one contact center solution on the market. This platform enables you to effortlessly manage all types of communication with your clients, including phone calls, emails, WhatsApp, Messenger, web chats, SMS, online forms, and app stores, all from a single interface. Each interaction is meticulously tracked with a unique record, which facilitates smooth management of your communications. Operating in a cloud-based environment allows you to connect from any device equipped with a browser, making flexibility a key advantage. With its intuitive interface and exceptional sound quality, it guarantees a seamless communication experience for both staff and clients. Boost your call efficiency through multimodal automatic dialing options, allowing you to select the dialing method that best suits your campaigns, whether it be progressive, predictive, or preview. Furthermore, optimize your inbound call handling with sophisticated routing options for various interactions, voicemails, and outbound channel integration, all accessible from the same desktop interface. This comprehensive strategy not only enhances productivity but also significantly elevates the overall satisfaction of your customers, ensuring they feel valued and heard. In this way, your business can thrive in a competitive landscape while fostering lasting relationships with your clientele.

Retreaver is an innovative cloud-based solution for call centers that efficiently tracks, tags, and directs calls to the appropriate agents or departments. Our platform empowers marketers, agencies, and brands to gain insights from inbound calls, manage caller profiles effectively, and route calls dynamically. Additionally, we provide tools to monitor conversions, assess ROI, and generate comprehensive reports. By utilizing advanced CRM databases and real-time tracking, businesses can enhance customer experiences, minimize call durations, and boost overall satisfaction. With Retreaver, you have the capability to define custom call data properties through personalized tags, which are linked to specific phone numbers or calls, allowing for improved campaign management. We pride ourselves on optimizing our operational costs, which enables us to pass savings on to our clients. Notably, we do not require any monthly contracts and maintain competitive pricing. Reach out to us today to receive a personalized quote tailored to your needs.

Elevate your website's conversion rates by as much as 50% with customizable widgets that enable you to choose colors and tailor edits to match your brand's aesthetic. When your business hours end, Pulsar efficiently prompts clients to select a convenient time for follow-up, guaranteeing that automated reminders are dispatched promptly. Engage with your audience through popular channels like Facebook or Slack, where a single tap is all it takes to connect and capture their interest. In Zendesk, new tags are generated automatically, which simplifies your organization process. Harness the power of your custom chatbot to facilitate sales 24/7, and seamlessly integrate this widget into your website. This innovative tool monitors visitor behavior and can prompt a callback in just 27 seconds, greatly increasing your chances of closing deals on your products. Additionally, your dashboard provides valuable insights into various metrics, including call statistics, new client acquisitions, call center performance, and details of incoming calls, enabling you to make informed decisions that enhance your service quality. By consistently utilizing this data, you can refine your strategies and unlock your business's full potential while maintaining a competitive edge in the market. Ultimately, this comprehensive approach not only improves customer engagement but also drives sustained growth for your business.

Pause your worries for just a moment! The remarkable Oxon centralized system is equipped to tackle all your difficulties. Whether your clients communicate through phone calls, text messages, emails, Facebook, or web chat, you will have all the information neatly organized within a single interface. Every interaction from each channel is stored in one place, creating a seamless experience. This elegant yet simple solution boosts the efficiency of your support center by an impressive 30%. You can effortlessly oversee the 24/7 operations of your web chat with a cutting-edge chatbot that surpasses conventional rule-based models. This chatbot is built to understand natural language, identify synonyms, and engage users in friendly conversation. With an Omni-Channel experience, your customers can reach out through their preferred methods, ensuring a satisfying interaction. Our adaptable agent desktop brings together all essential information into a user-friendly interface, enabling your team to address inquiries on the first attempt, thereby enhancing service quality and overall customer satisfaction. Ultimately, this groundbreaking system not only streamlines communication but also equips your support team to excel in their roles, leading to improved outcomes for both staff and clients alike. By integrating advanced technology and user-centric design, you can transform the way your support center operates and elevate the customer experience to new heights.

Bright Pattern stands out as the most straightforward yet powerful AI-driven omnichannel call center software, designed specifically for innovative midsize and large enterprise companies. Uniquely, it is the only genuine omnichannel cloud platform that integrates AI technology. This software can be implemented swiftly by business users, eliminating the need for expensive professional services. It empowers organizations to provide a cohesive and personalized customer experience across various communication channels, such as voice, text, chat, and email. Furthermore, Bright Pattern equips companies with the ability to monitor and manage every interaction across these channels through its integrated AI omnichannel management system. Founded by seasoned professionals who were pioneers in contact center innovations, Bright Pattern continues to deliver an exceptional customer experience. By utilizing advanced cloud-first technologies, they are architecting solutions for the future. This commitment to innovation positions them as leaders in the evolving landscape of customer service.

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

IntelePeer's Communications Automation Platform (CAP) provides a cloud-driven solution specifically designed to enhance customer engagement and improve user experiences. This platform integrates effortlessly with various enterprise applications, allowing businesses to boost efficiency, lower operational expenses, and automate communications across diverse channels such as voice, SMS, and social messaging. By harnessing generative AI, CAP facilitates seamless omnichannel communication and accommodates on-premises, cloud, or hybrid environments, offering a versatile option for evolving organizational workflows. Additionally, IntelePeer prioritizes enterprise-grade security and compliance measures, safeguarding sensitive information while enabling organizations to refine their communication tactics. Overall, this innovative platform empowers businesses to stay competitive in a rapidly changing digital landscape.