List of the Top 21 Customer Engagement Software for Freshdesk in 2026

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.

Leverage the programming language you already enjoy to swiftly prototype concepts, create communication applications that are ready for production, and deploy serverless solutions all within a single API-driven platform. Twilio offers a comprehensive, fully-customizable platform featuring versatile APIs for every communication channel, advanced built-in intelligence, and a robust global infrastructure designed to scale alongside your needs. Seamlessly integrate powerful APIs to initiate the development of solutions for SMS, WhatsApp, voice, video, and email communications. Explore extensive documentation and software development kits (SDKs) available in a variety of programming languages such as Ruby, Python, PHP, Node.js, Java, and C#, or kick off your initial project using our open-source code templates that facilitate the rapid creation of production-level communication applications. Additionally, you can tap into insights and support from a thriving community of over 9 million developers, offering valuable guidance and inspiration for your upcoming projects. So don’t hesitate—sign up today and embark on your development journey.

LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps. Unified multi-channel support Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed. AI-powered productivity Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice. Best features for better UX LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction. Seamless integration and setup LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack. Data-driven growth Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.

Product Fruits is an intuitive, no-code platform designed to enhance user adoption for web applications, enabling you to effectively onboard users and help them discover the value of your product while steering them towards their pivotal "aha moment." This comprehensive tool encompasses everything necessary to elevate user onboarding for your application, including interactive product tours, guides, walkthroughs, helpful hints, beacons, tooltips, onboarding checklists, in-app announcements, user feedback collection mechanisms, one-click bug reporting, and a built-in help center accessible via a Life Ring Button, along with a knowledge base for further assistance. Our clients have reported significant improvements in conversion rates, a decrease in user churn, and a reduction in support inquiries. Designed with the non-technical user in mind, the Product Fruits editor enables anyone to craft visually appealing onboarding experiences without requiring any coding expertise. We proudly serve SaaS companies across the globe, assisting them in boosting conversions, minimizing churn, and decreasing the volume of support tickets, all while ensuring that you can get started in less than five minutes, with a free trial option available for new users. With its user-friendly interface and powerful features, Product Fruits stands out as an invaluable tool for companies aiming to optimize their user engagement strategies.

Elevio serves as a comprehensive knowledge platform designed to help organizations capture, disseminate, assess, and refine their product knowledge effectively. Our platform is instrumental in fostering team growth while minimizing the burden of support inquiries. Additionally, enterprise teams can leverage our tools to streamline their knowledge management processes. By providing contextual answers to your customers or equipping your support agents with timely information, you can alleviate support demands, enhance customer satisfaction, and craft tailored knowledge experiences that align with your product offerings. Is your team implementing Knowledge Centred Service (KCS) effectively? Hub facilitates collaboration across your entire team, ensuring that all documentation remains accurate, current, and as detailed as necessary. Rooted in user feedback and data insights, this approach not only enhances user education but also empowers your organization to continuously improve its knowledge assets.

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

inSided stands out as the leading Community Platform tailored for Customer Success and Support. By utilizing our Community, Knowledge Base, and In-Product Support offerings, you can effectively minimize customer churn, decrease call volumes, and enhance your product development process. These tools empower businesses to foster deeper connections with their customers while addressing their needs more efficiently.

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Utilize Airim's AI-powered Personalization Engine to effortlessly deliver content that is perfectly aligned with users' actions within the app or site, their language preferences, demographic details, or the channel through which they were reached, like a specific marketing initiative. Enhance your platform with ease by incorporating custom attributes via APIs or by importing tags from your chosen CRM or marketing automation solutions. Elevate your knowledge base using sophisticated hyper-personalization tools that can be seamlessly integrated into any portion of your website or application. Our AI engine tirelessly operates to present highly tailored content to visitors, fostering an outstanding customer experience. Additionally, gain valuable insights into user behavior through our AI engine, which tracks trending keywords and content interaction patterns, delivering automated suggestions that help enhance your knowledge base continuously. By filtering your data according to your selected criteria, you can observe real-time updates that promote ongoing enhancements and responsiveness to user requirements. This proactive strategy not only improves the overall user experience but also significantly boosts engagement and satisfaction levels, creating a more interactive environment. In a rapidly evolving digital landscape, such adaptability is crucial for maintaining a competitive edge.

The framework for interacting with customers now includes the implementation of sophisticated bots that not only streamline communication but also overcome operational challenges while improving the overall customer experience. The landscape of digital communication has experienced a remarkable transformation; from requesting songs through Alexa to ordering meals on Facebook Messenger and seeking style tips via chat apps, the ways in which we accomplish our tasks have changed dramatically. This shift in consumer habits is driving a generational transformation in how customers relate to businesses. Modern consumers expect their interactions to feel as genuine and personal as conversations with close friends or family members. In response, companies are actively redefining their communication approaches to align with these shifting expectations. By incorporating a conversational dimension into their customer experience (CX), businesses can simplify interactions, creating a deeper and more personalized bond with consumers. As the demand for this conversational shift becomes increasingly urgent, organizations recognize the necessity to adapt in order to stay relevant in a fast-evolving marketplace. Ultimately, this evolution not only enhances customer satisfaction but also fosters brand loyalty through meaningful engagement.

ZEPIC is an advanced Customer Engagement Platform that leverages AI to offer tailor-made customer interactions at every stage of the customer journey. At the heart of this platform lies Zenie AI, which consolidates data, automates multi-channel campaigns, and generates actionable insights to empower marketers in their efforts. With its integrated Customer Data Platform (CDP), ZEPIC provides a comprehensive view of customers, facilitating smart audience segmentation and activation across diverse channels. The platform's user-friendly, award-winning interface enables businesses of all sizes to design impactful marketing campaigns without requiring extensive technical skills. This capability not only streamlines marketing efforts but also significantly boosts the potential for business expansion. Moreover, by focusing on personalization, ZEPIC helps brands forge stronger connections with their audiences.

Qualtrics Customer Experience software is a powerful platform built to help organizations create meaningful and lasting connections with their customers. It brings together data from every interaction, including surveys, digital channels, contact center conversations, and behavioral signals, into a unified system. This comprehensive view enables businesses to fully understand the customer journey and identify opportunities for improvement. Using advanced AI, the platform analyzes data in real time to uncover trends, predict customer behavior, and recommend the best actions to take. Organizations can proactively identify customers at risk of leaving and deploy personalized strategies to prevent churn. The system supports omnichannel experience management, ensuring consistent and tailored interactions across all channels. Automated workflows and AI-powered agents help teams resolve issues faster and improve operational efficiency. Real-time insights and dashboards provide leadership with clear visibility into customer sentiment and performance metrics. Qualtrics also links customer experience initiatives to measurable business outcomes, such as increased revenue and customer lifetime value. Its ability to integrate with existing tools ensures a seamless implementation within current workflows. By continuously learning from every interaction, the platform becomes smarter over time and enhances decision-making. Overall, Qualtrics enables organizations to deliver exceptional experiences that build loyalty, improve retention, and drive sustainable growth.

Airkit serves as a digital platform that enhances your existing systems of record to promote customer engagement effectively. It enables the digitization of every interaction during the customer journey, from sales to service. Benefits include streamlined onboarding processes, self-service account modifications, digital cross-selling opportunities, and strategies for preventing customer churn. Users can take advantage of pre-designed components and templates tailored for web, mobile, chat, and voice applications, or they can create custom solutions. This platform allows you to deploy high-quality applications swiftly and reliably, equipped with top-notch error management and debugging features, which leads to fewer errors and reduced maintenance efforts. Additionally, you can develop your branding elements and asset libraries to ensure your applications adhere to your brand standards. Airkit also facilitates integration with customer data through APIs or existing integrations, enabling seamless connections between apps and core systems. With integrated analytics and reporting tools, user engagement can be effectively measured and enhanced over time. Furthermore, it significantly minimizes the amount of paperwork needed for various security, privacy, and compliance certifications, all while adhering to regulations such as TCPA, SOC2, PCI, GDPR, and HIPAA. Ultimately, Airkit empowers businesses to provide a cohesive and compliant digital experience for their customers.

Verloop.io stands out as the leading platform for automating customer support globally. By enabling businesses to provide outstanding support across various communication channels, it enhances the customer experience significantly. This innovative solution is designed to streamline interactions and improve overall satisfaction for users.

Rheobot provides a range of real-time and automated solutions designed to improve customer engagement, facilitate lead conversion, and oversee client relationships through various online platforms, including websites and social media. By adopting this all-encompassing strategy, businesses can simplify their communication processes and cultivate deeper relationships with their clients. Ultimately, this enhances overall customer satisfaction and loyalty.

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

Unifonic is a cutting-edge platform powered by artificial intelligence, aiming to create tailored interactions with customers across various channels. It enables businesses to communicate through numerous methods, including SMS, WhatsApp, Messenger, push notifications, and voice calls, allowing clients to engage through their favored mediums. With more than 100 native integrations with well-known tools like Salesforce, HubSpot, and Shopify, the platform effectively facilitates workflow automation. Moreover, Unifonic's Flow Studio provides pre-built templates for frequently encountered situations, such as abandoned cart alerts, one-time passwords, and chatbot integration, simplifying the setup of automated workflows. This platform enhances marketing strategies and improves operational efficiency through its low-code development features, while also offering 24/7 AI-enhanced customer support. Unifonic reaches a wide audience, achieving an impressive 95% coverage, with over 25 billion messages sent and serving a diverse clientele of more than 5,000 businesses, highlighting its significant industry presence. In addition, its dedication to continuous innovation empowers companies to meet the changing needs of customer engagement effectively. With such a robust framework, Unifonic positions itself as a key player in the landscape of customer interaction solutions.

CustomerGauge empowers B2B companies to harness customer insights and behaviors, facilitating the alignment of business strategies while enhancing account retention rates. Additionally, it drives revenue growth by enabling effective up-sells and cross-sells. The CustomerGauge Account Experience™ platform enables businesses to track account engagement and gather valuable feedback from important stakeholders. It features the ability to segment real-time data into personalized dashboards and correlate feedback with alterations in NPS scores and overall revenue. With the use of custom and native integrations, users can monitor engagement levels, including the frequency with which key stakeholders respond to surveys, submit support requests, and interact with marketing communications. Furthermore, the CustomerGauge Account Expert™ platform allows users to establish KPI targets, effectively closing the feedback loop, pinpointing accounts that are at a higher risk of churn, and predicting the potential revenue impact resulting from changes in NPS scores. This comprehensive approach ensures that businesses can proactively manage their customer relationships and drive sustainable growth. Don’t miss out—schedule a demo today to see how CustomerGauge can transform your business strategy.

Achieve outstanding outcomes with an impressive 95% open rate and a 40% reply rate. To enhance these results, ensure that every message includes personalized, two-way interactions. The Radiance platform is specifically designed for e-commerce, allowing seamless integration with your existing e-commerce systems. This integration enables you to send tailored marketing notifications for various customer interactions, including order updates, delivery notifications, reminders for reorders, upselling opportunities, abandoned cart follow-ups, and much more. Additionally, your customers can conveniently place orders through SMS and Facebook Messenger thanks to our innovative conversational checkout feature. With the Radiance Conversation Builder, you have the tools to design engaging, interactive conversations that attract customers, assist them during their journey, and foster lasting relationships. You also have the flexibility to utilize our pre-made conversation templates or to craft your own unique experiences. This level of customization ensures that your communication resonates more deeply with your audience, enhancing customer satisfaction and loyalty.