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Vivantio
Empowering businesses with flexible, award-winning service management solutions.
Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
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Kandji
Kandji
Streamline Apple device management, boost productivity effortlessly today!
Kandji is a specialized solution for managing Apple devices, designed specifically for IT departments within organizations that utilize Apple products. This cloud-based platform enables comprehensive management and security of various devices, including Mac computers, iPhones, iPads, and Apple TVs, thereby significantly reducing the time IT teams spend on repetitive manual tasks. Additionally, it offers over 150 pre-built automations and applications to further streamline operations and enhance productivity. With its user-friendly interface and robust features, Kandji empowers IT professionals to focus on strategic initiatives rather than mundane maintenance.
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ServoDesk
Simplisys Ltd
Streamline your support processes with adaptable Help Desk solutions.
Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes.
- Handle multiple communication channels through a single interface.
- Access to tickets is controlled based on roles.
- Automatic ticket creation and acknowledgment via email integration.
- Comprehensive reporting tools paired with interactive dashboards.
- A customer portal tailored to specific roles.
- Easy-to-implement business rules and workflows to facilitate automation.
- APIs available for seamless integration with external software.
We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.
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Netwrix Auditor
Netwrix
Elevate security and compliance with seamless visibility solutions.
Netwrix Auditor is a visibility solution that empowers you to manage modifications, settings, and access across hybrid IT landscapes. Additionally, it alleviates the pressure of upcoming compliance audits. You can track all alterations in both your cloud and on-premises systems, encompassing Active Directory, Windows Servers, file storage, Exchange, VMware, and various databases. Simplifying your inventory and reporting processes is achievable, and you can effortlessly confirm that your access and identity configurations align with the established good state by conducting regular reviews. This proactive approach not only enhances security but also boosts overall operational efficiency.
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SysAid Technologies
Transforming IT service management with AI-driven excellence.
SysAid represents the future of IT service management, offering a robust platform that integrates generative AI into every aspect of service delivery, all presented through a user-friendly, conversational interface. This innovation allows organizations to provide outstanding service effortlessly, enhancing employee satisfaction with a dependable and user-friendly service experience. Additionally, it enables administrators to concentrate on higher-level strategic initiatives, ultimately empowering organizations to realize their full capabilities and drive growth. By embracing this technology, companies can transform their service processes and achieve unprecedented efficiency.
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Conclusion
Eller
Streamline processes, boost productivity, and automate seamlessly today!
Conclusion takes corporate process management to unprecedented heights. It provides robust text editing and collaboration features, an attractive interface, and workflows that can be tailored to specific needs. What sets Conclusion apart is its ability to automate every aspect—from gathering requirements to managing projects and tasks—all within a single platform. This eliminates the necessity of using various tools or acquiring extra resources. Born from thorough research, Conclusion’s interface, data architecture, and workflow engine are designed for contemporary work settings. Recognizing that each customer has its own distinct practices and culture, we also present a variety of pre-defined methodologies, which can be further customized by the users. This flexibility ensures that clients can seamlessly integrate Conclusion into their existing processes, enhancing productivity and efficiency.
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Freshservice
Freshworks
Streamline IT service delivery with user-friendly efficiency.
If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
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Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.
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VIZOR
Vector Networks
Streamline IT asset management with customizable, comprehensive solutions.
VIZOR is an ITIL Certified solution designed for comprehensive IT Asset Management. It oversees every facet of managing IT assets, which encompasses network discovery, inventory information, procurement, warranty, and maintenance particulars. Simplifying the process of asset allocation to employees and various locations ensures that you are always aware of who possesses which asset. Moreover, VIZOR has the capability to conduct audits on your network and can seamlessly integrate with various tools such as LANSweeper, Microsoft SCCM, and Chromebook Admin. Customization options allow you to configure VIZOR to suit only the features you require, enhancing its usability. Start utilizing VIZOR today to streamline your IT asset management processes.
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KACE by Quest
Quest Software
Streamline your endpoint management for enhanced security and efficiency.
KACE serves as an all-in-one endpoint management solution that provides centralized control over IT systems throughout the organization. It is designed to streamline the entire process from the initial setup to continuous upkeep, effectively addressing all endpoint security and deployment requirements. By utilizing a unified inventory database, KACE enables businesses to swiftly deploy, oversee, and manage their devices, which significantly enhances device security through immediate hardware and software identification, patch management, compliance tracking, and real-time monitoring of mobile endpoints. Furthermore, KACE simplifies the complexities of maintaining device security and compliance, allowing organizations to focus on their core activities without worrying about endpoint vulnerabilities.
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Rippling
Rippling
Transform your business with seamless global HR management.
Rippling simplifies human resources, payroll, IT, and expense management for companies operating on a global scale. With ease, you can oversee the complete employee lifecycle, encompassing everything from recruitment to benefits management and performance evaluations. It offers automation for HR processes, eases the approval workflow, and guarantees adherence to regulations. You can also control devices, manage software access, and monitor compliance, all from a single dashboard. With timely payroll processing, effective expense tracking, and adaptable financial policies, you can save time, lower expenses, and boost overall efficiency in your organization. Discover the advantages of integrated management solutions with Rippling and transform the way your business operates today.
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Alloy Navigator
Alloy Software
Transform IT operations with seamless automation and efficiency.
Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points.
This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.
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Govern 365
Netwoven
Empower collaboration and governance seamlessly with advanced solutions.
Govern 365 is a comprehensive application designed to deliver secure virtual data room solutions. Are you looking to achieve an ideal equilibrium between administrative authority and user autonomy? Our governance platform is tailored to empower both your content owners and consumers effectively. With Govern 365, you can bring your Microsoft 365 governance strategy to fruition, ensuring that you maintain the right balance between oversight and user freedom. It provides valuable insights into where your collaboration change consultants and administrators should prioritize their efforts for maximum impact. Additionally, Govern 365 facilitates the automation of your content lifecycle management policies, streamlining their implementation and oversight. It also enhances your ability to enforce information governance within Microsoft 365. By utilizing our governance platform, your content owners, consumers, and administrators will be better equipped to achieve their goals. Don’t miss out on the opportunity to elevate your governance approach—schedule a demo today to explore the features that can transform your organization!
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Airstack
Lenovo
Empower collaboration and streamline your team's digital toolkit.
Optimize your team's collaboration and resource utilization with Airstack, an innovative platform that facilitates the organization and distribution of digital tools within your organization. Airstack empowers you to establish an internal app catalog or stacks that allow team members to conveniently find information about available applications and their respective features. The platform automatically collects logos, links, and descriptions for a vast array of applications, ensuring that everyone remains knowledgeable about the technology they can leverage. By encouraging team members to discover and share tools, you cultivate an environment of collaboration and transparency. In addition, Airstack enables you to assemble critical details for each application, such as SaaS subscription management information, training resources for employees, links to various reports, and instructional video guides, thereby creating a centralized knowledge base. The increased engagement from teams not only enhances the value of Airstack but also improves overall visibility and comprehension of your tech stack, similar to an organizational chart for your software assets. This streamlined access not only makes information retrieval easier but also nurtures a culture of shared knowledge and ongoing enhancement within your organization, ultimately driving greater efficiency and innovation.
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Axonius
Axonius
Streamline your digital infrastructure management with enhanced security.
Axonius empowers IT and security teams to effectively manage complexity by serving as a definitive repository for their entire digital infrastructure. By offering a detailed insight into all assets, such as devices, identities, software, SaaS applications, vulnerabilities, and security measures, clients can proactively address threats, assess risks, reduce response times to incidents, automate processes, and guide strategic business decisions, all while minimizing the burden of repetitive manual work. This capability not only streamlines operations but also enhances overall security posture.
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Projektron BCS
Projektron GmbH
Streamline your projects with real-time insights and efficiency.
Projektron BCS is a comprehensive web-based project management tool designed to facilitate the planning, organization, execution, evaluation, and invoicing of projects. This all-in-one solution comes with extra features that enhance traditional project management functions. Users are able to check the status of their projects in real time, and by tracking the effort expended, they can assess progress and obtain accurate predictions for critical metrics. Additionally, Projektron BCS is available in seven different languages and serves more than 850 clients across 16 nations, showcasing its global reach and versatility. This widespread adoption highlights the software's effectiveness in meeting the diverse needs of project managers around the world.
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IT Glue
Kaseya
Transform your IT documentation for unparalleled business success.
The top-notch IT documentation software can significantly enhance your business growth. We proudly cater to the highest-performing managed service providers globally, boasting over 300,000 daily users across more than 70 countries, along with a plethora of awards for productivity and innovation. IT Glue stands out as a prominent documentation platform utilized by numerous MSPs, enabling you to systematically arrange your clients' information for optimal service delivery. There are no barriers to accessing connected information, as you can associate related items, ensuring you have everything at your fingertips. Fortify your operations with a robust, unalterable audit trail and a state-of-the-art password management system. With all your documentation seamlessly integrated, efficiency and security are at the forefront of your business strategy, allowing you to focus on what truly matters—serving your clients effectively.
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Fleetsmith
Apple
Streamline device management with seamless security and efficiency.
Activate auto-pilot mode for your devices with Fleetsmith, which streamlines the configuration, management, patching, and security of your organization’s Macs, iPhones, iPads, and Apple TVs. New hires can have their devices set up automatically, and any issues throughout your fleet can be detected and prevented seamlessly. Additionally, you can effortlessly install and update applications without any hassle. Our commitment to security informs every facet of our product and shapes our decision-making processes. From the outset, we have prioritized the security of our product and established internal policies centered around our core principle of "Secure by Design." The platform allows for easy sign-up with one click, utilizing single sign-on (SSO) and enabling the import of your employee directory—all requiring no configuration on your part. Thus, your organization can benefit from enhanced efficiency and security without the usual complexities.
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Genuity
Genuity
Revolutionize IT management with transparent, affordable, expert solutions.
Introducing a revolutionary solution in IT intelligence accessible to everyone. Genuity stands out as the sole cloud-based platform designed to oversee and optimize your complete IT portfolio. For just $29.99 each month, elevate your IT experience significantly. In a landscape where transparency is often hindered, particularly in the realm of IT, Genuity recognizes that the time has come for a fresh alternative. Save valuable hours previously spent on comparing prices and resolving inquiries, allowing your team to focus more on critical projects. Cut down on excessive expenses, such as auto-renewal provisions and intricate cancellation policies. With top-tier software and a dedicated network of IT experts, you will gain enhanced oversight and management of your entire IT ecosystem. Embrace the future of IT management and discover how Genuity can transform your operations.
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Setyl
Setyl
Streamline IT management for optimized operations and savings.
Achieve complete oversight and management of your IT assets, licenses, usage, and expenditures with Setyl — the all-encompassing IT management solution.
Setyl serves as a cloud-based platform for IT asset and license management (ITAM), seamlessly integrating with your current technology ecosystem through numerous ready-to-use integrations.
With Setyl, you can oversee every aspect of your hardware assets, software applications, SaaS subscriptions, licenses, vendors, administrators, users, and expenditures all in one centralized location, enabling you to:
1. Optimize and expand your IT operations, including processes for onboarding and offboarding employees.
2. Detect and eradicate unnecessary IT expenses.
3. Protect against compliance and audit challenges, including standards like ISO 27001 and SOC 2, among others.
The Setyl platform features an easy-to-navigate interface with a low barrier to entry, ensuring a smooth user experience that promotes teamwork across your organization.
Highlighted features include:
• Comprehensive asset and license registry
• Management of asset lifecycle
• Oversight of SaaS subscriptions, software applications, and license allocations
• Streamlined workflows for employee onboarding and offboarding
• Adherence to ISO 27001 and SOC 2 compliance standards
• Detection of shadow IT
• Vendor audits and thorough due diligence
• Management and analysis of IT expenditures
• Proactive and guided support for users
By consolidating all these functionalities, Setyl empowers organizations to make informed IT decisions and enhance operational efficiency.
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Atomicwork
Atomicwork
Transform your workplace into a seamless, productive powerhouse.
Our AI-driven assistant can be tailored to fit the specific needs of your business. It ensures that your team has support available 24/7, enhancing accessibility for staff members. Atomicwork caters to various teams that interact with your employees and effectively dismantles organizational barriers. By automating up to 80% of manual workflows typically managed by your IT department, Atomicwork significantly minimizes workplace distractions for your employees. This innovative solution liberates your HR department from operational chaos, enabling them to become strategic allies in enhancing employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork empowers your finance teams to deliver consistent support to employees while keeping them aligned with best practices, compliance standards, and external obligations. It streamlines employee requests, directs them to the right expert, and fosters collaboration to ensure they are addressed efficiently. With Atomicwork, your organization can achieve a more cohesive and productive work environment.
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Armis
Armis Security
Unlock complete asset visibility with real-time security solutions.
Armis, a premier company specializing in asset visibility and security, offers a comprehensive asset intelligence platform that tackles the challenges posed by the increasingly complex attack surface created by interconnected assets. Renowned Fortune 100 companies rely on our continuous and real-time safeguarding to gain complete insight into all managed and unmanaged assets spanning IT, cloud environments, IoT devices, IoMT, operational technology, industrial control systems, and 5G networks. Our solutions include passive cyber asset management, risk assessment, and automated policy enforcement to enhance security. Based in California, Armis operates as a privately held enterprise dedicated to ensuring robust protection for diverse asset ecosystems. Our commitment to innovation positions us as a trusted partner in the ever-evolving landscape of cybersecurity.
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ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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Zluri
Zluri
Empower IT teams to optimize, secure, and strategize SaaS.
Zluri serves as a comprehensive management platform tailored for IT Teams overseeing SaaS operations. This platform empowers teams to seamlessly oversee, safeguard, and ensure compliance across various SaaS applications through a unified dashboard.
By illuminating instances of shadow IT, Zluri enables the tracking and optimization of SaaS expenditures while automating the entire process of application renewal management.
With its focus on data-driven insights, Zluri equips IT teams to strategize, streamline, secure, and maximize the benefits derived from their collection of SaaS applications. Furthermore, it enhances operational efficiency and fosters better decision-making within organizations.
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Alemba Service Manager is an IT Service Management Tool that aligns with ITIL standards and prioritizes the efficient handling of requests. With a legacy spanning 25 years, it enables organizations to swiftly address business needs by streamlining request fulfilment through automated workflows. Alemba's distinctive pricing model accommodates varying levels of involvement across different teams in your organization, ensuring accessibility for all user types. Furthermore, Alemba boasts a robust consulting framework and unparalleled expertise in the Service Management sector, emphasizing customer satisfaction. This comprehensive approach positions Alemba exceptionally well to implement a complete Service Management Project tailored to the specific needs of your organization. By leveraging its experience and customer-centric strategies, Alemba aims to enhance operational efficiency and improve overall service delivery.