List of the Top 25 Knowledge Management Software for Freelancers in 2025

Guru is an innovative AI-driven search and knowledge platform that provides reliable information from your organization's various documents, applications, and communication tools right when you need it, all within the existing apps you use. With Guru, there's no need to search endlessly for information; its tailored AI assistant offers you verified and pertinent answers instantly. Moreover, Guru's AI can transform these responses into a comprehensive knowledge platform, effectively replacing outdated wikis and intranets. This platform seamlessly integrates with a wide array of tools including Slack, Google, Microsoft SharePoint, OneDrive, Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, and Front, among others, making it a versatile solution for diverse workflows. By consolidating information across these platforms, Guru not only enhances productivity but also ensures that team members have immediate access to the knowledge they require to excel in their tasks.

MyHub is an innovative cloud-driven intranet solution designed to enhance business workflows through a comprehensive suite of manuals and tools. It is optimized for mobile devices, enabling users to engage with entire teams or select individuals with ease. With its integrated functionalities for email and social media, MyHub ensures that projects progress seamlessly and efficiently. Administrators have the power to empower their users with content management capabilities, a discussion forum, cloud file sharing, and an array of additional features that cater to diverse business needs. This versatility makes MyHub an invaluable asset for any organization looking to improve collaboration and productivity.

Interfacing's Digital Twin Organization software enhances transparency and governance, which in turn boosts quality, efficiency, and ensures adherence to regulatory standards. This comprehensive platform enables users to map, analyze, and automate their workflows while effectively managing compliance and evaluating risks. The Enterprise Process Center (EPC) serves as an enterprise management solution that empowers businesses to digitally evolve their operations, facilitating streamlined processes, heightened productivity, and improved overall efficiency. Additionally, Interfacing's Rapid Application Development Tools (RAD), utilizing a Low Code Development approach, optimize your technical assets and enhance transparency, paving the way for ongoing improvements. Experience the power of our Low-Code Rapid Application Development module, which equips you with the essential tools to swiftly create and deploy custom, scalable, and secure applications that are ready for mobile use, significantly reducing development time from months to mere days. With these innovative solutions, organizations can achieve remarkable agility and responsiveness in today’s fast-paced business landscape.

Numerous organizations and countless team members rely on Axero's intranet software for effective communication, collaboration on projects, task and event management, content organization, and fostering their workplace culture. This platform has become essential for enhancing productivity and engagement within the workplace.

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

Opus*Guide serves as an effective tool for streamlining your business operations. It enables you to manage various processes, standard operating procedures (SOPs), and employee onboarding efficiently. With its Chrome extension, generating documents becomes a quick and seamless task. Simply follow your usual workflows by interacting with the extension's buttons, and your process instructions will be captured automatically. Once you have your process instructions, you can finalize them and assign roles for easy accessibility across the organization. This tool not only simplifies business organization but also allows you to capture your screen effortlessly, turning screenshots into visually appealing instructions. Within moments, you'll be able to produce detailed, step-by-step guides. By clicking buttons to take screenshots, Opus*Guide empowers you to create comprehensive instructions in mere seconds. To initiate the automatic screenshot capture, just click "start" in the extension. Additionally, you can highlight the pointer throughout your workflow to enhance clarity. After generating your instructions, you have the option to edit them for precision and effectiveness, ensuring that your team has the best resources at their fingertips.

For more than ten years, Vialect has been assisting organizations in linking individuals, resources, and skills. Noodle, an all-encompassing platform, enables both in-office employees and remote teams to share ideas, produce content, coordinate schedules, and conduct video meetings, all on a single secure platform. Additionally, users can choose between on-premise and cloud hosting options to suit their needs. This flexibility ensures that teams can work together seamlessly, regardless of their location.

The hyper Content & Digital Asset Management Server empowers organizations to fully manage their digital assets while streamlining processes and lowering expenses. By seamlessly integrating rich content into the workflows of internal and external teams, it enhances accessibility. Collaborative approval mechanisms ensure that process control is maintained throughout. Additionally, utilizing Social Media Networks facilitates the sharing of this content effectively. For optimal promotion and success of rich content, it is beneficial to develop tailored Brand Portals that resonate with your audience. This approach not only enhances brand visibility but also fosters stronger connections with stakeholders.

PHPKB serves as a powerful knowledge management software, designed to help organizations effortlessly find, capture, and distribute information among customers, employees, and various stakeholders. By utilizing PHPKB, companies can enhance both employee productivity and customer satisfaction levels significantly. This software boasts distinct features like LDAP compatibility and an open-source codebase, which provide flexibility and adaptability. With multiple administrative levels available, users can easily create web-based content, manage documents, and keep track of version changes. PHPKB facilitates seamless publishing, sharing, and collaboration on knowledge assets, ensuring a streamlined experience. Additionally, it offers a top-notch authoring experience that can be tailored to meet the diverse needs of businesses, whether they are small or large. The efficiency and speed with which PHPKB allows users to share and manage knowledge base content is unparalleled. This software is not just limited to sharing knowledge; it also effectively handles the management of white papers, user manuals, and business processes, while enabling the publication of articles, FAQs, APIs, and other essential information. Ultimately, PHPKB stands out as a comprehensive tool for organizations seeking to enhance their knowledge management practices.

Docsie is a renowned digital documentation and knowledge management platform located in Ontario, Canada, recognized for its excellence. This platform is accessible via a SaaS web application, allowing users to create and modify documentation from virtually anywhere. Users can then publish their content to an interactive knowledge portal that is available for access at any time, ensuring that information is always at hand when needed. Docsie is equipped with robust business-grade features designed for effective product documentation management, which includes: - A pilot onboarding service featuring portal design assistance and workforce training - Options for both internal and external knowledge bases - The ability to create multiple workspaces - Portal analytics and feedback through Docsie Vocally - A custom domain available even on the free tier - Compatibility with Markdown - The Docsie Editor, offering rich formatting and content embedding capabilities - iFrame support - The ability to import using SwaggerAPI - Access to both built-in and customizable document templates - Provision for help center deployment and an in-app help sidebar - The option to share guided tours and utilize our builder Chrome extension for content creation - Management of multiple versions and languages, along with a history of changes made - Webhook integration with Mattermost, Slack, and various other platforms - Ghost AI for language translation and ongoing development of generative AI capabilities - Project management tools that include kanban boards and task creation - Comprehensive security with RBAC, JWT, and SSO for user management and data protection, ensuring that all aspects of documentation are well-managed and secure.

PixelMixer offers a seamless solution for summarizing your meeting recordings, identifying key action items, and sharing essential team highlights, among various other features. By automatically pinpointing takeaways, it allows teams to concentrate on what truly matters—accomplishing their tasks efficiently. This tool effectively captures and categorizes significant information exchanged during meetings, ensuring that even those who were unable to participate can access these crucial details later on. • Meeting Summarization and Action Items - Promote transparency and responsibility • Chapter and Topic Detection - Access information swiftly • Slack and IM Notifications - Enhance real-time teamwork • Trending Topics - Keep yourself updated • Knowledge Graph - Tailored relevance for users As a cloud-based service, PixelMixer is accessible through any browser or mobile device. Additionally, it integrates smoothly with popular platforms like Zoom, Webex, RingCentral, Google Meet, Teams, and Slack, further enhancing its usability across different environments.

Klyck empowers businesses to secure more deals while fostering robust relationships. By ensuring that sales teams access the appropriate sales and marketing materials at critical moments, Klyck enhances the quality of customer interactions. Its insightful data analytics enable sales and marketing leaders to grasp customer engagement levels and formulate effective sales strategies. By merging content intelligence with training integration and customer segmentation, Klyck transforms any sales representative, whether experienced or novice, into a competent sales professional. Discover how Klyck’s automated sales solutions assist B2B clients in refining their sales processes, increasing deal closures, and optimizing the use of sales materials. Navigating a complex B2B sales cycle can be challenging; however, our platform streamlines customer dialogues by enhancing sales alignment, significantly minimizing the time needed to locate sales content, and delivering impactful data analytics on customer engagements. Moreover, Klyck’s innovative approach ensures that sales teams are not just equipped but are also empowered to excel in a competitive marketplace.

LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

monday.com Work OS serves as a no-code platform for work management, enabling teams to enhance their project and workflow management processes. This versatile software offers customizable solutions tailored for diverse applications, including marketing, sales, operations, IT, and HR. Users can efficiently plan, oversee, and monitor all their projects from a single interface, utilizing convenient features like automation, time tracking, and document sharing to save time. The platform's multiple visual board options, such as Gantt, Kanban, and Cards, allow teams to prioritize and organize tasks in a way that aligns with their preferences, while dashboards provide a comprehensive view of progress to support data-driven decision-making. Furthermore, seamless integrations with popular applications like Outlook, Microsoft Teams, Gmail, and Excel enable users to work within their preferred tools without interruption. Additionally, monday.com features specialized solutions like monday dev and monday sales CRM, which cater specifically to the unique requirements of various industries, thereby enhancing overall productivity and efficiency. With its extensive capabilities, monday.com empowers teams to achieve their objectives while ensuring a streamlined workflow.

Store, sign, and secure your documents on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle.

Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively. Potential Applications Knowledge Base for Clients and Internal Teams Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization. Technical Documentation (Including API Guides) Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced. Standard Operating Procedures (SOPs) Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates. User Manuals Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.

Ayoa takes the concept of online collaborative whiteboards to an enhanced level of functionality. By integrating idea generation, task management, and collaborative tools, Ayoa offers a comprehensive platform that empowers teams to work cohesively and build knowledge essential for achieving their goals. The approach offered by Ayoa enables users to swiftly capture innovative thoughts, act on them without delay, and cultivate improved work habits. Its adaptable features cater to teams of various sizes, enabling them to tackle a wide range of tasks, from project planning and conducting effective meetings to addressing numerous other collaborative needs. With Ayoa, the potential for team success is significantly amplified.

Notion is a powerful and intuitive collaboration tool that transforms the way teams and individuals manage their projects, documents, and knowledge. The platform supports everything from document creation and comprehensive wikis to project management, offering a highly flexible workspace that adapts to a wide variety of workflows. Notion allows teams to centralize all their information in one place, making it easier to stay organized and collaborate effectively. With its AI-powered features, users can automate smart task management, generate content quickly, and easily access data and insights from integrated apps such as Google Drive, Slack, and Figma. Whether you are working in a small team or a large enterprise, Notion is a customizable platform that centralizes your resources, streamlines your workflow, and significantly enhances productivity by keeping everything you need in one cohesive space.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Consolidate various services and applications into one cohesive ecosystem with Bitrix24: Unlock essential tools for your business. You will find features such as the Activity Stream, Group Chat, Calendars, Workgroups, and a multitude of collaboration resources at your fingertips. Bitrix24 ensures that your projects are not only planned but also executed punctually and efficiently. It is accessible both online and on-premise, with the added bonus of open-source code visibility. Whether you have a large workforce or a small team, it offers effective task management along with time tracking, templates, reminders, reporting, and task dependencies. As the world's most widely used free CRM, with an impressive user base of 12 million and counting, it provides real-time support tools that enhance customer satisfaction and encourage repeat business. Furthermore, anyone can effortlessly design beautiful websites, landing pages, and online stores without needing any coding skills. The package even comes with a complimentary domain name and hosting. Additionally, you have the option to operate Bitrix24 on your own server, giving you further control over your business operations. This flexibility allows for a tailored experience that meets your specific needs.

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

Discover a mobile-friendly and intelligent intranet that is specifically crafted to boost collaboration and streamline content management, thus empowering your teams. SharePoint enables effortless knowledge sharing and management of applications and content, ensuring quick access to vital information and facilitating seamless collaboration across your organization. The platform offers dynamic team sites that are customized for every project team, department, and division, making it easy to share files, data, updates, and other resources efficiently. Tailor your site to enhance your team’s workflows while ensuring secure collaboration with colleagues both inside and outside the organization, whether they are on PCs, Macs, or mobile devices. Strengthen unity and keep employees well-informed throughout your intranet, while enhancing organizational efficiency via the shared use of resources and applications on home sites and portals. Craft engaging communication sites to tell your organization’s story effectively. Furthermore, stay in the loop with personalized and targeted news delivered through both the web interface and SharePoint mobile applications. With robust search functions and user-friendly methods for finding information, accessing the resources you need is just a click away. Each feature is meticulously designed to enrich user experience and foster productivity within your teams, ultimately leading to a more connected workplace. The versatility of SharePoint makes it an indispensable tool for modern organizations aiming to thrive in an increasingly digital world.

FuseBase enables seamless communication and collaboration with both your colleagues and clients. Establish your Organization and welcome your team members aboard. Craft comprehensive documents that come equipped with various integration capabilities. Assign and oversee tasks for your team, while providing comments and engaging in discussions directly within your workspaces. Equip yourself and your team to accomplish tasks more efficiently, reducing the need for excessive meetings and revisions. Nimbus Business offers enhanced opportunities to elevate your brand visibility. Artificial intelligence can significantly optimize your workflow, and Nimbus AI serves as a dynamic tool that reshapes how you manage your time. You can develop new content from the ground up or refine what you already have, all while receiving tailored suggestions. Additionally, having an AI assistant readily accessible in your work hub ensures that you're always supported in your endeavors. This integration of technology not only boosts productivity but also fosters a more innovative work environment.