List of the Top 6 Utility Customer Information Systems (CIS) for iPhone in 2025

Meter Management System Microsoft Dynamics Foundation ❖ Oversee metering devices including their locations, serial numbers, and operational status. ❖ Automatically retrieve meter readings through M-Bus gateways for efficiency. ❖ Alternatively, you can upload meter readings from MDM systems or Excel files. ❖ Built on the robust Microsoft Dynamics 365 Business Central platform. ❖ Features a user-friendly and intuitive interface for seamless navigation. ❖ Seamlessly integrate your ERP system, customer management, and billing processes with the included Business Central subscription. Tariffs & Rating Cloud Service ❖ Offers a powerful tariff configuration tool that simplifies the creation of complex tariffs. ❖ Capable of billing various utility services such as electricity, gas, water, sewage/wastewater, and heating. ❖ Supports both postpaid and prepaid billing options for flexibility. ❖ Allows for consumption-based pricing, fixed or stepped rates, time-of-use (TOU) rates, periodic charges (like standing or daily rates), and discounts. ❖ Provides billing options by customer, customer group, or property on any scheduled basis, whether monthly or annually. ❖ Operates under a Software-As-A-Service (SaaS) model, managing all necessary infrastructure, software, and maintenance tasks. ❖ Hosted securely at our data centers in Latvia, with options for public cloud hosting (AWS, Microsoft Azure) or private cloud solutions. ❖ Users can access SkyBill from any device, whether it's a desktop, tablet, or smartphone, ensuring convenience and mobility. ❖ This adaptability makes it perfect for managing utility billing from virtually anywhere.

Inefficient tools are hindering the progress of your utility operations. Bynry's innovative AI-driven SaaS solution, SMART360, transforms the operational landscape for small and medium-sized utilities. By digitizing essential processes such as leak detection, meter readings, customer support, and infrastructure oversight, SMART360 enables you to: - Lower expenses: Refine operations and reduce manual tasks. - Increase customer satisfaction: Elevate service quality and responsiveness. - Promote sustainability: Enhance resource management and reduce waste. By choosing SMART360, you're not merely updating your software; you're establishing a solid groundwork for thriving, more resilient, and interconnected communities, ultimately fostering a better quality of life for everyone involved.

Ziptility empowers water and wastewater utilities to boost efficiency and cut costs with intuitive applications that necessitate minimal setup and upkeep. With this platform, the process of capturing, organizing, and analyzing field data is remarkably straightforward, which enhances daily operations and supports informed decisions for the future. Users have the ability to create maintenance schedules customized to their specific assets and can effortlessly carry out preventive maintenance tasks. By visualizing the conditions of assets and pinpointing areas that require attention, utilities can reveal underlying issues that may otherwise go unnoticed. The system fosters transparency and accountability in all operations through enforceable procedures. Additionally, improved reaction times are a result of easily accessible asset locations and maintenance histories. Work assignments can be dispatched from remote locations, reducing the need for unnecessary trips to the office. Users can generate prioritized task lists and view assignments on an interactive map for better planning. Furthermore, a practical succession strategy can be crafted for incoming leadership, ensuring a seamless transition when changes occur. Ultimately, utilities gain the ability to independently formulate and implement a capital improvement program, eliminating the dependency on outside contractors for support. This independence not only saves time but also enhances overall operational effectiveness.

We offer all-encompassing CIS and billing solutions specifically designed for the modern utility industry. Imagine providing cutting-edge products that allow your customers to choose their payment schedules and methods. By leveraging smart meter data, we facilitate sophisticated rating, billing, and customer service interactions. Our flexible architecture streamlines the implementation process, making it easy to manage transitions for existing clients when needed. This not only helps in attracting and retaining customers but also allows you to maintain a competitive advantage and monitor your operations in real time. Turn your smart meter framework into a source of revenue by offering your customers a variety of rate and product options without the complications often associated with integrating new billing systems. Additionally, maximize the potential of your AMI investments by offering customers a smart meter that supports Prepaid functionality. In an environment where businesses must set themselves apart, having a well-crafted strategy that resonates with consumers is crucial. Ultimately, meeting the demands of today’s digital consumer, who expects more from your services, is vital for long-term success. By doing this, your organization can not only stay relevant but also thrive in an ever-changing marketplace while adapting to new consumer expectations.

Cayenta offers an extensive array of enterprise software solutions tailored specifically for utilities and municipal organizations, encompassing systems for Customer Information (CIS), Financial Management (FMS), Work Management (WMS), and Human Capital Management (HCM). The highly regarded Cayenta CIS excels as a multifunctional customer relationship management and utility billing system, adept at handling both metered and non-metered services such as electricity, gas, water, wastewater, and solid waste. Moreover, it features integrated Customer Preference Management (CPM), allowing users to choose their preferred communication methods, along with the SilverBlaze customer engagement platform which streamlines self-service account management. On the financial front, the FMS is equipped with seamlessly integrated modules that address a wide range of accounting needs, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, all supplemented by sophisticated reporting tools that enable thorough cost analysis while ensuring compliance with government regulations. Additionally, Cayenta's software solutions are crafted to bolster operational efficiency and elevate customer satisfaction for utility providers, ultimately transforming the way they engage with their customers. This comprehensive suite of tools not only streamlines processes but also empowers organizations to adapt to the evolving needs of their service areas.

The Zuercher-enhanced Public Safety Suite Pro simplifies operational workflows by integrating CAD+911, which lessens the necessity of toggling between numerous interfaces. This comprehensive solution facilitates quicker and easier dispatching of responders, while features like automated callbacks and prioritized calls significantly boost the productivity of your communication center. Consequently, this allows your team to allocate more resources to critical missions, focusing on life-saving efforts instead of extensive training or managing complicated systems. Transitioning to a managed-server model enables your agency to alleviate IT-related challenges and achieve savings exceeding 15% in total CAD costs. With a cohesive software suite, sharing essential information among responders, dispatchers, jail-booking officers, and investigators becomes seamless. You can also customize your CAD workflows with adaptable command lines, menus, dashboards, and screens to optimize operational efficiency. In the end, this cutting-edge solution not only lightens the workload but also greatly improves the overall effectiveness of public safety efforts, ultimately leading to better community outcomes. Thus, investing in this technology is a proactive step towards enhancing public safety services.