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What is AWS DevOps Agent?

The AWS DevOps Agent is a comprehensive solution offered by Amazon Web Services (AWS) that acts as an autonomous, continuously functioning operations engineer responsible for detecting and mitigating problems in your infrastructure, applications, and deployment processes. This innovative tool performs in-depth analyses of your application assets and their relationships, which include infrastructure, code repositories, deployment workflows, monitoring systems, and telemetry data, to compile insights from logs, metrics, traces, deployment actions, and recent code changes. When faced with an alert, an unusual increase in errors, or a request for assistance, the DevOps Agent swiftly launches an automated analysis; it carries out incident triage around the clock, investigates root causes, and provides comprehensive remediation plans that can easily fit into team workflows, such as via Slack, ServiceNow, or PagerDuty, or even create support tickets directly with AWS. Additionally, this proactive strategy guarantees that potential problems are managed before they develop into more significant issues, thereby improving the overall reliability and performance of your systems. By utilizing the AWS DevOps Agent, teams can enhance their operational efficiency and ensure that their applications run smoothly with minimal downtime.

What is AI Autopilot?

AI Autopilot is a purpose-built AI automation platform engineered to help MSPs transition into an intelligent, fully agentic service model. Its AI-driven agents take over triage, classification, dispatching, and prioritization, ensuring tickets reach the right technician quickly and with complete contextual understanding. The system analyzes impact, SLA requirements, technician workload, and historical documentation to make precise automated decisions. Integrations with ConnectWise, Autotask, Kaseya BMS, Halo PSA, Ninja RMM, Datto RMM, IT Glue, Liongard, and Rewst create a unified automation ecosystem across the entire MSP stack. With Teams and Slack ticket creation, end users can request support from tools they already use, reducing friction and capturing accurate context instantly. AI Autopilot’s future roadmap introduces groundbreaking technologies such as MCP-based orchestration, intelligent RAG agents that learn from MSP knowledge bases, and crew-style multi-agent collaboration for complex workflows. The platform also plans deep LangChain and LangGraph integrations to support dynamic, multi-step decision trees. MSPs gain automated SLA enforcement, balanced ticket distribution, reduced labor costs, and reliable 24/7 coverage without adding headcount. Automation capabilities extend into RPA workflows, enabling cross-platform task execution triggered by AI intent. Altogether, AI Autopilot represents the next era of IT automation, giving MSPs the intelligence, scalability, and efficiency needed to compete in a rapidly evolving service landscape.

Media

Media

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Integrations Supported

Amazon CloudWatch
Amazon Web Services (AWS)
Datadog
Dynatrace
GitHub
GitLab
Kiro
Kubernetes
Model Context Protocol (MCP)
New Relic
ServiceNow
Slack
Splunk Cloud Platform

Integrations Supported

Autotask PSA
ConnectWise PSA
IT Glue
Ketch
Liongard
NinjaOne
Rewst

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$99/month
Free Version

Supported Platforms

Not specified

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/devops-agent/

Company Facts

Organization Name

AI Autopilot

Date Founded

2023

Company Location

United States

Company Website

aiautopilot.ai/

Categories and Features

Agentic AI

Not specified

Agentic DevOps

Not specified

AI Agents

Not specified

AI IT Agents

Not specified

DevOps

Not specified

Categories and Features

AI IT Agents

Not specified

MSP

Not specified

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