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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is AdvisorTrac?
AdvisorTrac delivers comprehensive management and tracking solutions designed specifically for advising, counseling, and a variety of student support services within higher education institutions. By seamlessly integrating with your student information system, it guarantees that contact, demographic, and enrollment data remains accurate and up-to-date as supplied by your registrar. Furthermore, it facilitates the management of personnel across various centers and locations through customizable permissions, which ensures that only those with the right authorization have access. Users can proficiently assign advisors to students, document all interactions, handle online appointment scheduling, and easily generate automated personalized reports. The platform not only empowers both students and staff but also significantly transforms and improves the overall advising experience. By utilizing AdvisorTrac, colleges and universities can enhance their support services while simultaneously fostering more robust relationships between advisors and students, ultimately leading to a more effective educational environment. This innovative solution stands out as a crucial tool in modernizing the way academic support is delivered.
What is 12twenty?
We empower educational institutions and organizations to harness extensive data and innovative software solutions to enhance job prospects. Our methodology focuses on universities, champions operational efficiency, and upholds a strong commitment to confidentiality. We strive to transform the expectations students have regarding their university's career services. Our platform delivers exceptional assistance that follows a student's journey from their initial day on campus to their eventual retirement, ensuring a fluid and user-friendly experience for your community. By merging insightful recruiting data with exclusive access to a reliable network of emerging talent, we help you refine your hiring strategies, making them more effective and competitive. This comprehensive support not only aids students but also fortifies the ties between educational environments and the professional world, fostering collaboration for future success. Ultimately, our mission is to bridge the gap between academia and industry, creating a more cohesive and supportive ecosystem for all stakeholders involved.
Integrations Supported
uConnect
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
AdvisorTrac
Company Website
www.go-redrock.com/solutions/advisortrac/
Company Facts
Organization Name
12twenty
Date Founded
2010
Company Location
United States
Company Website
www.12twenty.com