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What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

What is 1mind?

Say goodbye to fragmented customer interactions. 1mind integrates the expertise of your go-to-market teams into intelligent, flexible AI assistants that handle everything seamlessly. This technology not only enhances efficiency and productivity but also nurtures meaningful connections, delivers outstanding experiences, and drives business growth. Overseeing every stage of the customer journey, 1mind manages tasks from lead qualification and sales to training, customer support, and technical help. With a lifelike appearance, voice, and a nimble real-time cognitive capability, 1mind can engage in Zoom meetings, deliver presentations, lead sales dialogues, and offer tailored demonstrations—all instantly and across nearly any platform. Customers can access immediate and accurate responses to their questions at any time and from anywhere, eliminating the need for scheduling or navigating through various team members. Moreover, 1mind transforms the buying process, ensuring it is seamless and enjoyable for clients while simultaneously boosting profitability for businesses. The advanced functionalities of 1mind empower companies to stay ahead in today's rapidly evolving market landscape, proving to be an invaluable asset for sustainable growth.

Media

Media

Integrations Supported

Aurascape
Gearset
LaunchBrightly
Salesforce
Salesforce AgentExchange
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Net Zero Cloud
Salesforce Service Cloud

Integrations Supported

Aurascape
Gearset
LaunchBrightly
Salesforce
Salesforce AgentExchange
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Net Zero Cloud
Salesforce Service Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Company Facts

Organization Name

1mind

Date Founded

2024

Company Location

United States

Company Website

www.1mind.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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