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What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

What is Agent One?

Design a tailored version of GPT to integrate into your website for managing customer inquiries, generating leads, and improving user engagement. Seamlessly link your existing knowledge database to train AI support representatives, ensuring that assistance is available around the clock without incurring extra staffing costs. Expand your reach to a global customer base by offering support in multiple languages. Reduce wait times as AI agents efficiently handle numerous queries simultaneously. These intelligent agents are designed to refine their capabilities by learning from new support tickets and their resolutions. In cases where the issues become too complex, they can easily hand off the conversation to human agents. Keep track of performance indicators to identify areas for enhancing your support approach. Tailor the AI responses to fit your brand's tone and customer service policies. Whether dealing with frequent inquiries or complex challenges, our AI agents enhance every aspect of customer support, leading to increased efficiency and customer satisfaction. Setting up these AI support agents can be done in mere minutes, providing a quick and effective remedy. By harnessing AI technology, businesses can significantly improve customer interactions, which not only fosters growth but also elevates overall satisfaction levels. This innovative approach allows for a more dynamic engagement strategy that adapts to the needs of your clientele.

Media

Media

Integrations Supported

Aurascape
Gearset
Google Drive
Google Sheets
LaunchBrightly
OpenAI
Salesforce
Salesforce AgentExchange
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Net Zero Cloud
Salesforce Service Cloud
Slack

Integrations Supported

Aurascape
Gearset
Google Drive
Google Sheets
LaunchBrightly
OpenAI
Salesforce
Salesforce AgentExchange
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Net Zero Cloud
Salesforce Service Cloud
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Company Facts

Organization Name

Agent One

Company Location

United States

Company Website

agnt.one/

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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