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What is Amazon Bedrock AgentCore?

Amazon Bedrock's AgentCore provides a secure framework for the scalable deployment and management of sophisticated AI agents, equipped with infrastructure specifically tailored for dynamic workloads, advanced tools for agent optimization, and essential controls for practical applications. It supports any framework and foundation model, both within and outside of Amazon Bedrock, effectively removing the need for specialized infrastructure. AgentCore guarantees complete isolation of sessions and boasts industry-leading performance for extended workloads lasting up to eight hours, integrating effortlessly with existing identity providers to facilitate smooth authentication and permission oversight. Moreover, it employs a gateway to transform APIs into ready-to-use tools for agents, requiring minimal coding, while its built-in memory retains context throughout user interactions. Additionally, agents are provided with a secure browsing environment that allows them to undertake complex web tasks, along with a sandboxed code interpreter suitable for operations like generating visualizations, thereby enriching their capabilities. This comprehensive suite of features not only simplifies the development process but also empowers organizations to effectively harness the potential of AI technology, ultimately leading to greater innovation and efficiency in their operations. In essence, AgentCore represents a significant leap forward in enabling businesses to adapt and thrive in an increasingly digital landscape.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Agentforce Vibes
Amazon CloudWatch
Amazon Nova 2 Pro
Amazon Web Services (AWS)
Aurascape
ClickLearn
DDS
Journeys
LaunchBrightly
OpenTelemetry
SalesWings
Salesforce AgentExchange
Salesforce Agentforce 360 Platform
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

Integrations Supported

Agentforce Vibes
Amazon CloudWatch
Amazon Nova 2 Pro
Amazon Web Services (AWS)
Aurascape
ClickLearn
DDS
Journeys
LaunchBrightly
OpenTelemetry
SalesWings
Salesforce AgentExchange
Salesforce Agentforce 360 Platform
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Personalization

API Availability

Has API

API Availability

Has API

Pricing Information

$0.0895 per vCPU-hour
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/es/bedrock/agentcore/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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