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What is AnswerConnect?
Our dedicated customer service professionals are at your disposal around the clock, ready to help your visitors and callers at any time. Potential customers can reach out to you anytime, day or night, as they are always available when you need them. We ensure that there is no voicemail or automated systems, providing only genuine human interaction. With this approach, you can engage with real people rather than automated voices, enhancing the customer experience. We prioritize understanding your callers by recognizing returning ones, allowing for a more customized interaction. Each call script we develop is tailored specifically to your business's unique needs, ensuring that your call flow is distinctively yours. Our service integrates effortlessly with your current systems, whether through shared screens or CRM integration, making the transition smooth. Have you ever wondered how you can deliver exemplary customer support without the expense of hiring full-time staff? This high level of service is often unattainable for many smaller enterprises. By partnering with a small business answering service, you can leverage the advantages of an in-house team without the hassles of recruitment, training, and payroll. Our agents operate remotely from various locations across the United States, ensuring they remain unaffected by local disruptions or natural disasters, providing you with consistent support regardless of circumstances. In this way, you can focus on growing your business while we take care of your customer interactions with expertise.
What is Advanced Chat Solutions?
We offer a groundbreaking solution for customer engagement that places your clients' needs at the forefront, potentially even surpassing your own priorities. Acting as an extension of your existing customer support teams, we provide a dedicated remote workforce that excels in various facets of customer success. Central to our philosophy is a commitment to community upliftment, as we believe that individuals from underprivileged backgrounds often possess a unique perspective on customer service and loyalty shaped by their experiences. Our focus on hiring and nurturing top-tier talent in North America guarantees that we employ individuals who are genuinely invested in creating personal connections with your customers. With the ability to swiftly scale our operations, we effectively handle chat volumes for businesses of all sizes, from emerging startups to large corporations. Some of our major partners have seen their customer base grow by over 20,000 new clients each day, showcasing our expertise in managing scalability and high volumes effortlessly. Furthermore, our services are designed to integrate seamlessly with leading ERPs and CRMs, positioning us as a flexible and reliable ally in your customer engagement strategy. This enables you to concentrate on your primary business objectives while we manage the crucial customer interactions that drive your success. Ultimately, our dedication to excellence and community engagement sets us apart in the industry.
Integrations Supported
Salesforce
Zendesk
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
Insightly
Keap
Integrations Supported
Salesforce
Zendesk
Constant Contact
FranConnect
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
Insightly
Keap
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
AnswerConnect
Company Location
United States
Company Website
www.answerconnect.com
Company Facts
Organization Name
Advanced Chat Solutions
Date Founded
2009
Company Location
United States
Company Website
acs.shrinkstack.com