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What is Answering365?

At Answering365, we take great pride in offering outstanding answering services meticulously designed for hospitals, businesses of all sizes, and corporate organizations. Our extensive range of services includes managing inbound calls, delivering messages, dispatching, coordinating appointments, and much more. When you choose Answering365, you can rest easy knowing that every caller will be greeted by a live operator ready to assist them. We distinguish ourselves as a leading answering service tailored specifically to medical practices, hospitals, and any entity that requires constant support. Our dedicated team of skilled virtual receptionists is proficient in handling calls, taking messages, scheduling appointments, and providing additional assistance as needed. With Answering365, the worry of missed calls and unreturned voicemails will no longer be a concern for you. Our commitment lies in ensuring your business runs efficiently, even during times when you are unavailable, which allows you to concentrate on what is truly important. Our goal is not just to enhance your customer service experience but also to deliver dependable support whenever you require it, thereby fostering a relationship of trust and reliability with your clients. We believe that exceptional service is fundamental to your success and strive to continuously improve our offerings to meet your evolving needs.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$75 per month
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Answering365

Date Founded

1989

Company Location

United States

Company Website

www.answering365.com

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

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