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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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Predict360Predict360, developed by 360factors, serves as a comprehensive risk and compliance management platform designed to streamline workflows and improve reporting for various financial institutions, including banks, credit unions, and insurance companies. This cloud-based SaaS solution consolidates essential components such as regulations, compliance management, risk assessments, controls, key risk indicators (KRIs), audits, policies, and training into one cohesive platform while offering powerful analytics and insights that help clients foresee risks and enhance compliance efforts. If your current Governance, Risk, and Compliance (GRC) system isn't equipped with an effective analytics and business intelligence tool for creating insightful reports for executives and board members, consider Lumify360 from 360factors. This predictive analytics platform can seamlessly integrate with any existing GRC, allowing you to maintain your workflow processes while equipping stakeholders with the timely reports and dashboards they require for informed decision-making. With these advanced tools at your disposal, you'll be better positioned to navigate the complexities of regulatory compliance and risk management.
What is Augnito?
Augnito leverages advanced Speech Recognition AI to provide remarkable portability for users. This innovative tool allows for quick editing, formatting, and finalizing of reports at a speed that aligns with natural human speech, all while maintaining top-notch accuracy. Whether you're working from the office, home, or on the go, you can conveniently access your customized templates and shorthand from any device. This solution proves especially beneficial for medical fields that necessitate detailed documentation, including Radiology, Histopathology, and Surgical Notes, allowing for report dictation from nearly any location worldwide. Augnito excels in understanding diverse accents and pronunciations from the outset, which means there's no requirement for profile training. Utilizing state-of-the-art deep learning technology, it incorporates a comprehensive medical vocabulary spanning more than 50 specialties and subspecialties, as well as an extensive array of common generic and brand-name medications. Consequently, healthcare professionals can operate with both efficiency and effectiveness, no matter where they find themselves. With its user-friendly interface and seamless integration, Augnito transforms the way medical professionals document their observations and findings.
What is Arrendale Associates?
Dynamic Documentation with Transcript Advantage presents an exceptional solution tailored for Health Systems and MTSOs, enabling users to dictate notes effortlessly via smartphone, desktop, or landline. This system is designed with customizable workflows that cater to the specific needs of various departments and facilities. By leveraging nVoq technology, speech-to-text capabilities are uniquely tailored for each user, all consolidated within a single platform that offers a variety of text creation options. Furthermore, users have the flexibility to manage text creation and editing either in-house or through collaborating MTSOs. The Smartphone Dictation feature, which integrates speech-to-text technology, allows for the rapid completion of client notes—achieving a speed increase of 30% compared to conventional methods. Users can instantly access their text on the smartphone application, which is equipped with specialized clinical and behavioral health vocabularies. Documentation can occur in real-time, with an option for future review, making it particularly advantageous for professionals who are frequently on the go, as well as those working in behavioral health, primary care, and social work environments. Desktop Dictation with Front-End Speech guarantees that spoken words are converted into accurate text in mere seconds, supporting all medical specialties with comprehensive vocabularies for behavioral health. This not only enhances workflow automation but also allows for seamless editing by the user or their collaborators. The result is a remarkably efficient note-taking process that significantly reduces the number of clicks required, leading to improved speed and quality of documentation. Enhanced accuracy, paired with convenient features, ultimately boosts both user experience and overall productivity, making it a highly effective tool in the healthcare documentation landscape.
Integrations Supported
ARIA Clinical Solutions
BestDoc
CSC
Care Director
Empower Inpatient+Ambulatory
EpicCare EMR
Evident Thrive EHR
Harris Affinity
MEDHOST EDIS
MEDITECH Expanse
Integrations Supported
ARIA Clinical Solutions
BestDoc
CSC
Care Director
Empower Inpatient+Ambulatory
EpicCare EMR
Evident Thrive EHR
Harris Affinity
MEDHOST EDIS
MEDITECH Expanse
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Augnito
Company Location
India
Company Website
augnito.ai/
Company Facts
Organization Name
Arrendale Associates
Date Founded
1989
Company Location
United States
Company Website
aaita.com
Categories and Features
Medical Transcription
Abbreviation Expansion
Archiving & Retention
Audio File Management
Audio Transmission
Customizable Macros
Transcription Reporting
Voice Capture
Voice Recognition
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Categories and Features
Medical Transcription
Abbreviation Expansion
Archiving & Retention
Audio File Management
Audio Transmission
Customizable Macros
Transcription Reporting
Voice Capture
Voice Recognition