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What is Aurea Messenger?

Aurea Messenger equips your technology to evolve in tandem with your business by offering a premier enterprise service bus (ESB) that facilitates quick adaptation. With Aurea Messenger, you can easily integrate diverse technologies without the complications of lengthy custom solutions or the risks tied to intricate roll-outs. This sophisticated messaging bus simplifies the integration of critical systems, utilizing either Aurea-developed or custom adapters. It effectively tackles the most challenging connectivity issues found in SOA, REST, SaaS, and APIs. Providing a comprehensive hybrid integration platform, Aurea Messenger fosters a cohesive ecosystem of applications, data, and devices. This solution guarantees dependable and flexible services for the exchange of crucial business information, covering aspects like connectivity, message transformation and routing, transaction mediation, and process orchestration. Notably, Aurea Messenger features over double the messaging capacity and a tenfold increase in data capacity, while also delivering real-time insights that enable swift identification and resolution of flow-control issues. Moreover, its enhanced capabilities and performance improvements empower your organization to thrive in an ever-evolving technological environment, ensuring you stay ahead of the competition.

What is Alcméon?

Alcméon’s cutting-edge cloud technology enables organizations to utilize widely-used messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as versatile avenues for customer service, marketing, and conversational commerce. The platform integrates effortlessly with prominent social media and messaging APIs, such as Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, demonstrating a strong dedication to quickly implementing new features through direct collaboration with their technical teams. Additionally, Alcméon’s back office is optimized for smooth integration with clients' information systems and CRM solutions like Salesforce, Oracle, Zendesk, and Efficy, promoting efficient operations. Clients also receive the advantage of having a dedicated customer success manager, alongside various training opportunities available both online and offline, as well as special events crafted specifically for them. This all-encompassing strategy not only boosts customer interaction but also equips businesses to thrive in the constantly changing digital environment, ultimately leading to greater satisfaction and loyalty among their clientele.

Media

Media

Integrations Supported

Apple Business Chat
Facebook
Facebook Messenger
Fresh Relevance
Google Business Profile
Instagram
Microsoft Dynamics 365
OAuth
Oracle Cloud Infrastructure
SAP Store
Salesforce
WeChat
WhatsApp
X (Twitter)
Zendesk
efficy

Integrations Supported

Apple Business Chat
Facebook
Facebook Messenger
Fresh Relevance
Google Business Profile
Instagram
Microsoft Dynamics 365
OAuth
Oracle Cloud Infrastructure
SAP Store
Salesforce
WeChat
WhatsApp
X (Twitter)
Zendesk
efficy

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aurea

Date Founded

2012

Company Location

United States

Company Website

www.aurea.com/library/messenger/

Company Facts

Organization Name

Alcméon

Date Founded

2011

Company Location

France

Company Website

www.alcmeon.com

Categories and Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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