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What is Benchmark Intelligence?

Benchmark Intelligence provides a unique SMS-based platform for collecting customer feedback and conducting surveys tailored for brick-and-mortar stores. Our cutting-edge system efficiently gathers insights through automated text surveys, making it simple for businesses to capture essential customer perspectives. Furthermore, we support two-way SMS communication, which allows businesses to actively interact with unhappy customers, ultimately improving their overall satisfaction. This combined strategy not only aids in the feedback collection process but also fosters a sense of appreciation among customers, ensuring they feel acknowledged and valued in their interactions. By implementing our solutions, retailers can significantly enhance their customer engagement and loyalty.

What is Alchemer?

Alchemer is the perfect solution for businesses seeking customer, market, and employee feedback, particularly for those that have moved beyond SurveyMonkey or wish to avoid the high costs and complexities associated with Qualtrics. With the Alchemer Platform, you can efficiently and effectively close the feedback loop with both customers and employees, making it the fastest and simplest choice available. By utilizing Alchemer Survey and Alchemer Mobile to gather valuable insights, you can seamlessly integrate these responses into your operations through Alchemer Workflow, ensuring that no feedback goes unaddressed. This comprehensive approach not only enhances engagement but also drives meaningful improvements across your organization.

Media

No images available

Media

Integrations Supported

APIANT
ActiveCampaign
Advantage CSP
Alida
Bit.ai
ClinicSoftware.com
Codeless Platforms Alerting Software
Evidence
Facebook
Flow XO
HubSpot CRM
Humanitru
Ketch
LatitudeLearning
LeadSimple
Mailchimp
Rambox
Salesforce Agentforce Marketing
Truto
Xoxoday

Integrations Supported

APIANT
ActiveCampaign
Advantage CSP
Alida
Bit.ai
ClinicSoftware.com
Codeless Platforms Alerting Software
Evidence
Facebook
Flow XO
HubSpot CRM
Humanitru
Ketch
LatitudeLearning
LeadSimple
Mailchimp
Rambox
Salesforce Agentforce Marketing
Truto
Xoxoday

API Availability

Has API

API Availability

Has API

Pricing Information

$50 to 100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Benchmark Intelligence

Date Founded

2021

Company Location

United States

Company Website

usebenchmark.com

Company Facts

Organization Name

Alchemer

Date Founded

2006

Company Location

United States

Company Website

www.alchemer.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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