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What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

What is ArcWorkflow?

Distribute tasks among users, establish the procedural framework for managing requests, and designate approvers for each stage of the workflow. Users can easily see the workflows assigned to them via their personalized access dashboards. At any moment, it is possible to check if the finalized requests followed the correct procedural flow. Furthermore, a detailed audit trail is available, capturing the complete sequence of events in the process. Users can also receive real-time updates on the status of every request they initiate. Monitoring options include checking on requests that are still pending, those that are significantly overdue, and identifying the initial creators of these requests. Each member involved in the workflow will get notifications about the advancement of their designated tasks, while approvers will benefit from automatic reminders concerning tasks that require their approval. This proactive communication strategy ensures that all participants remain well-informed and responsible throughout the workflow process. Additionally, regular assessments can be conducted to enhance the efficiency of the entire operation.

Media

Media

Integrations Supported

NetDocuments
iManage

Integrations Supported

NetDocuments
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Company Facts

Organization Name

Archarina

Company Location

United States

Company Website

www.archarina.io/products/organization/arc-workflow

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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