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What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

What is BigHand AlertManager?

BigHand AlertManager is an innovative solution that enables the delivery of notifications through both email and direct integration on users' desktop and web platforms. This system is capable of generating alerts from various sources and includes advanced formatting features that make messages stand out while remaining easy to understand. Furthermore, its robust data management functions can be customized to collect user feedback, thereby improving the overall communication process. With BigHand AlertManager, users can effortlessly send notifications via email from a range of systems or datasets, including Aderant®, Elite Enterprise®, and Elite 3E®. This adaptability not only enhances operational efficiency but also positions organizations to optimize their alert systems for better responsiveness and user engagement. Ultimately, the tool empowers teams to maintain clear and timely communication, fostering a more connected work environment.

Media

Media

Integrations Supported

NetDocuments
iManage

Integrations Supported

Aderant
BigHand Business Intelligence
Dash0
Elite 3E
Uptrace

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/alertmanager/

Categories and Features

Legal

Not specified

Workflow Management

Not specified

Categories and Features

Legal

Not specified

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