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What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

What is BigHand Impact Analytics?

BigHand Impact Analytics, formerly known as Digitory Legal, enables law firms to uncover significant metrics by employing a data-driven strategy that highlights the benefits of their legal services through cutting-edge AI-enhanced timecard assessments. This comprehensive analysis includes evaluating billing information, diversity, equity, and inclusion metrics, along with the management of lawyer resources. By leveraging this innovative solution, firms are able to identify opportunities for career advancement, enhance their DEI initiatives, and improve aspects of time tracking, ultimately resulting in a more streamlined billing and collection process with greater data clarity. The technology that underpins Impact Analytics intricately categorizes legal activities using a uniform coding framework, which ensures the data provides reliable insights for pricing models, project management, and DEI reporting. Moreover, it offers an in-depth understanding of costs associated with specific activities, allowing clients to gauge the effectiveness, transparency, and profitability of their legal invoices and DEI initiatives while promoting a culture of ongoing enhancement. This all-encompassing approach not only boosts financial outcomes but also reinforces a firm’s dedication to equitable practices while fostering a supportive environment for all employees. By adopting such a progressive methodology, law firms can better align their operational goals with social responsibility.

Media

Media

Integrations Supported

NetDocuments
iManage

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/impact-analytics/

Categories and Features

Legal

Not specified

Workflow Management

Not specified

Categories and Features

Legal

Not specified

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