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What is Black Ice CRM?

A Customer Relationship Management (CRM) system acts as a central point for overseeing all customer data, aligning seamlessly with your operational workflows and serving as a powerful resource for gathering information. It allows for meaningful engagement with clients by delivering relevant details exactly when they are required, facilitating prompt responses consistently. With immediate access to an extensive array of customer information, you are empowered to provide outstanding support and strengthen client connections. The platform also offers tools for setting targets, tracking advancements, and reaching your objectives through an intuitive interface. Although our primary system meets a wide range of business demands, we also tailor the CRM to suit your unique specifications, including the creation of custom modules that cater specifically to your industry. From tracking leads to managing opportunities, generating quotes, processing orders, and managing invoices, our CRM encompasses your entire sales workflow. You can execute marketing campaigns and communicate through emails and text messages, ensuring that your team has complete access to customer insights for more effective marketing approaches. Additionally, our system enables you to oversee products and services, create purchase orders, and alert inventory managers when stock levels are low. It also provides a simple way to monitor services and ensure strong after-sales support, making every customer interaction more effective and efficient. This comprehensive approach not only optimizes your operations but also significantly elevates overall customer satisfaction and loyalty. The result is a CRM that not only meets your current needs but also adapts to future business changes and growth.

What is BiT Dealership Software?

This cloud-based dealer management system is designed for a variety of industries including marine, RV, powersports, golf cart dealerships, repair shops, and marinas. Its user-friendly interface brings together parts management, service and work order tracking, as well as unit sales into a cohesive platform. With no upfront fees or contracts to worry about, it presents a risk-free solution for businesses. Users can easily export stock orders and access the latest pricing from OEMs and distributors. The system incorporates advanced ordering algorithms to simplify stock level management, while BiT offers an aerial view of your entire facility, handling billing, deposits, and pre-payments efficiently. By minimizing the time spent on spreadsheets and disjointed systems, businesses can concentrate on growth and customer care. Choose the BiT module that aligns with your focus, whether it involves sales, service, slip management, storage, or a combination of all these aspects, to optimize your operations and enhance your customer experience.

Media

Media

Integrations Supported

Google Workspace

Integrations Supported

QuickBooks Online
QuickBooks Online Advanced

API Availability

API Availability

Pricing Information

$35 per user per month
Free Trial Offered?

Pricing Information

$238/mo
Sales, Service, Parts, and Storage modules are $135/each. Embedded Text Messaging starting as low as $99/month (w/ annual commitment).

Supported Platforms

Not specified

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open by Nature

Company Location

United Kingdom

Company Website

www.blackicecrm.com

Company Facts

Organization Name

BiT Dealership Software

Date Founded

1985

Company Location

United States

Company Website

www.bitdms.com

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

Categories and Features

Auto Dealer

Not specified

Auto Repair

Not specified

Automotive CRM

Not specified

Dealership Management

Accounting
Collections Management
Contact Database
Customer Database
Document Management
Equipment Dealerships
F&I Management
Form Printing
Lease Management
Marine Dealerships
Online Inventory
Parts Management
Powersports Dealerships
RV Dealerships
Service Department
Trailer Dealerships
Website Integration

Marine

Accounting Management
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Scheduling
Storage Management

Point of Sale

Barcode Scanning
Customer Account Profiles
Discount Management
Multi-Location
Retail POS
Returns Management

Retail Management

CRM
Email Marketing
Multi-Location
Reporting/Analytics

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