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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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EvertuneEvertune is the Generative Engine Optimization (GEO) platform that helps brands improve visibility in AI search across ChatGPT, AI Overview, AI Mode, Gemini, Claude, Perplexity, Meta, DeepSeek and Copilot. We're building the first marketing platform for AI search as a channel. We show enterprise brands exactly where they stand when customers discover them through AI — then give them the precise playbook to show up stronger. This is Generative Engine Optimization, also known as AI SEO. Why Leading Enterprise Marketers Choose Evertune: Data Science at Scale: : We prompt across every major LLM at volumes that capture response variations and ensure statistical significance for comprehensive brand monitoring and competitive intelligence. Actionable Strategy, Not Just Dashboards: We decode exactly what gets brands mentioned more and ranked higher, then deliver the specific content, messaging and distribution moves that improve your position. Dedicated Customer Success: Our team provides hands-on training and strategic guidance to help you execute on insights and improve your AI search visibility. Purpose-Built for AI as a Channel: Evertune was founded in 2024 specifically for how LLMs select and rank brands. While others retrofit SEO tools, we're architecting the infrastructure for where marketing is going: AI search with organic visibility today, paid placements and agentic commerce tomorrow. Proven Leadership: Our founders helped build The Trade Desk and pioneered data-driven digital advertising. We've shepherded an entire industry through transformation before and have seen early adopters grab the competitive advantage. Our investors, including data scientists from OpenAI and Meta, back our vision because they see where this channel is heading.
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What is Blakify?
Transform your business operations with cutting-edge text-to-speech technology that boasts an impressive array of over 700 voices across 70 languages and accents, powered by artificial intelligence. If you seek a unique vocal identity for your company or brand, consider adding personality and flair to your messaging. By leveraging this AI voice generator, alongside premium synthetic voices from industry leaders such as Google, Amazon, IBM, and Microsoft, you can effortlessly produce realistic text-to-speech audio using a user-friendly online platform. Once your audio is ready, you can conveniently download it in MP3 or WAV formats, ensuring compatibility with any device you choose. Our TTS service is incredibly adaptable, enabling you to share your messages in more than 60 different languages. With an array of voice options tailored to fit any occasion—from calm and professional to vibrant and energetic—it's all just a click away! Explore the myriad applications of this technology, whether for delivering important announcements or enjoying audio experiences while traveling abroad, all while streamlining your time and resource management. This groundbreaking solution is crafted to elevate communication and engagement in all your business activities, paving the way for enhanced customer interaction and satisfaction.
What is Acapela VaaS?
Integrating speech capabilities into your application has never been easier, thanks to the advent of Voice as a Service (VaaS). When your application requires vocal interaction, you can simply connect to our VaaS server, send the text you wish to be spoken, and let VaaS handle the vocalization. With a robust offering that includes support for 25 languages and up to 50 distinct voices, our cloud services are prepared to communicate for you at any time. Regardless of whether you are utilizing Flash or any other programming language that enables HTTP communication, our API ensures smooth access to the complete spectrum of Voice as a Service functionalities. This enables you to seamlessly weave speech into your app while maintaining oversight over various features, parameters, configurations, and effects associated with voice generation. To embark on this journey, you can register for a complimentary evaluation account, which provides full access to all services for 30 days and the ability to send around 100 messages each day. You will have the entire range of features, languages, and voices readily available for your use. Be sure to check out our Gallery to witness the incredible potential of VaaS and see how it can significantly improve your projects. Engaging with voice technology offers unprecedented accessibility and flexibility, making it an exciting time for developers. With these resources at your disposal, your applications can truly come to life through the power of speech.
Integrations Supported
Amazon
Google
IBM Cloud
Microsoft 365
API Availability
Has API
API Availability
Has API
Pricing Information
$29.99 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Blakify
Company Location
United States
Company Website
blakify.com/home
Company Facts
Organization Name
Acapela Group
Date Founded
2003
Company Website
www.acapela-vaas.com
Categories and Features
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech
Categories and Features
Text to Speech
API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech