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What is BlueRockTEL?

BlueRockTEL is a complete BSS platform built for MSPs, telecom operators, and cloud operators that need better visibility, automation, and operational control. The platform began as a telecom billing solution and evolved into a broader business support system shaped by more than a decade of field experience with telecom and cloud businesses. BlueRockTEL combines six dedicated modules covering CRM and prospection, project management, rating and billing, debt recovery, helpdesk, and customer satisfaction. The CRM module helps teams manage prospects and convert them into customers more efficiently. Project management tools support complex telecom installations, deployment workflows, and coordination across teams. Rating and billing capabilities process CDRs in real time, apply pricing plans, generate invoices, automate billing campaigns, and support SEPA direct debit collection. Debt recovery tools help automate receivables and reduce payment delays. The helpdesk module helps support teams track customer issues without losing context, while customer satisfaction features help operators monitor sentiment before customers leave. BlueRockTEL also supports telecom billing software, copier billing software, cloud billing software, leasing and third-party payer workflows, automated tickets from monitoring systems, Peppol-based e-invoicing readiness, documentation, and API access. The platform gives teams real-time visibility into billing runs, tickets, customer health, deployments, payments, and business performance. By combining BSS functionality, telecom billing, CRM, project deployment management, helpdesk, debt recovery, customer satisfaction, automation, and modular scalability, BlueRockTEL helps operators grow with more confidence.

What is AEX Inc?

Most fiber operators cobble together five or six disconnected vendors to get from coverage planning to a paid subscriber. AEX replaces that complexity with one native platform for fiber software, field service, and network infrastructure. AEX Field Service gives technicians optimized routing, skills-based dispatch, and offline-capable mobile workflows, helping crews complete 3 to 5 installs per tech per day and cut repeat truck rolls. The moment a job is marked complete, AEX Software automatically provisions the device and triggers billing, cutting time to invoice by 60%+. Behind it all, AEX's managed network infrastructure keeps operators connected: internet exchange, middle-mile connectivity, 500+ active PoPs, and 24/7 NOC support with Tier-2 and Tier-3 coverage. Fiber providers like Ripple Fiber use AEX to scale operations, strengthen activation, and grow revenue without adding headcount or vendors.

Media

No images available

Media

Integrations Supported

Integrations Supported

ArcGIS
Avalara
BambooHR
Dropbox
FreeRADIUS
Google Drive
Google Maps
GraphHopper Directions API
HubSpot CRM
MapQuest
Microsoft Entra ID
Microsoft Intune
NetBox
QuickBooks Online
Salesforce
SendGrid
Slack
Stripe
Twilio
Vonage Communications APIs (Nexmo)

API Availability

API Availability

Has API

Pricing Information

E98/month
Free Trial Offered?

Pricing Information

Contact for pricing
Pricing is based on your subscriber count and the modules you need (AEX Software platform, Field Service, and Network Services). Contact AEX for a quote and demo.

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BlueRockTEL

Date Founded

2017

Company Location

Ireland

Company Website

bluerocktel.com

Company Facts

Organization Name

AEX Inc

Date Founded

2013

Company Location

United States

Company Website

www.aexinc.com

Categories and Features

OSS/BSS

Not specified

Telecom Billing

Not specified

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fixed Asset Management

Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Document Management
Inventory Tracking

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Report Templates
Speech Recognition
Subcontractor Management

OSS/BSS

Not specified

Public Works

Billing & Invoicing
Compliance Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Service Request Management
Work Order Management

Telecom Billing

Not specified

Work Order

Customer Database
Dispatch Management
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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