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What is Bob! Desk?

Easily manage your maintenance tasks and interventions with the SAAS platform, Bob! Desk, which simplifies the oversight of building and equipment upkeep by allowing you to swiftly handle requests for repairs, automate routine maintenance duties, supervise your service providers, and track your ticketing system. Furthermore, the platform includes a dedicated interface for external service providers or subcontractors, enabling them to view the ticket list, submit quotes and invoices, and finalize intervention reports with ease. For technical companies, there's also a useful feature to assign customer requests directly to your technicians or subcontractors, guaranteeing that every request is managed quickly and efficiently. This all-encompassing solution not only boosts operational effectiveness but also fosters improved communication among all stakeholders involved. By leveraging such a robust platform, organizations can ensure a smoother workflow and heightened accountability throughout their maintenance processes.

What is Astea Alliance?

The latest version of Alliance harnesses the expertise of two leading figures in the service management field, providing a field service software solution that aims to elevate customer satisfaction, drive business growth, enhance brand reputation, and improve client retention. This comprehensive platform covers all aspects of the service lifecycle, offering an integrated system that encourages data sharing among team members while ensuring transparency across various departments. It allows for a smooth transition through the various stages, from sales to service execution, invoicing, and reporting, creating a cohesive operational workflow. Furthermore, the modern, web-inspired user interface (UI) empowers employees to streamline their tasks by focusing exclusively on the critical information pertinent to their responsibilities. As a result of these improvements, organizations can anticipate not only heightened operational efficiency but also a more unified approach among their teams toward achieving shared objectives. Overall, this innovative solution is poised to significantly transform the service management landscape.

Media

Media

Integrations Supported

Thirst
Workers by Delos

Integrations Supported

Cisco Webex
JD Edwards EnterpriseOne
Microsoft Dynamics SL
QuickBooks Online
SAP Business One
Salesforce Agentforce Marketing

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Bob! Desk

Date Founded

2015

Company Location

France

Company Website

bob-desk.fr

Company Facts

Organization Name

Astea International

Date Founded

1979

Company Location

United States

Company Website

www.astea.com

Categories and Features

Building Maintenance

Commercial Properties
Inventory Management
Maintenance Scheduling
Residential Properties
Scheduling
Work Order Management

CMMS

Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management

EAM

CMMS
Equipment Management
Facility Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Warranty Management
Work Order Management

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Facility Management

Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Space Planning
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Scheduling
Service History Tracking
Technician Management
Work Order Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Preventive Maintenance

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Employee Scheduling
Facility Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling

Work Order

Contract Management
Customer Database
Dispatch Management
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Maintenance Management

Asset Tracking
Calibration Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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