Brandwatch Reviews & Ratings

Brandwatch

4.0 out of 5 stars

Ratings and Reviews 3 Ratings

Total 4 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Brandwatch?

Brandwatch stands out as a premier solution for Social Media Management and Consumer Intelligence, assisting more than 5,000 of the globe's most respected companies in swiftly connecting with and understanding their customers in the fast-paced social landscape. The platform is recognized for its cohesive approach to social media management, enabling users to discover, attract, and engage with customers while seamlessly integrating social data with existing knowledge across various departments and channels. Users will appreciate the intuitive interface, supported by a commitment to exceptional customer service. Additionally, its Consumer Intelligence feature utilizes AI-enhanced data sourced from over 100 million social and online platforms, empowering data-driven organizations to gain deeper insights into consumer sentiments regarding their brands, products, and prevailing industry trends. By leveraging these capabilities, businesses can make informed decisions that resonate with their audience.

What is Affogata?

Harness the ability to reveal customer preferences and feelings by tracking every engagement across online platforms, social networks, and business applications, turning this data into practical insights for your brand. Achieve a nuanced understanding of brand perception and identify significant trends while closely monitoring your rivals. With extensive coverage of social media, web interactions, and internal business resources, every pertinent dialogue is captured. Empower your teams with customized insights utilizing Affogata's adaptable visualization tools and data export options. Ensure prompt responses with real-time analytics from Affogata, guaranteeing that no conversation goes unaddressed. Evaluate customer feedback on your campaigns and messaging to improve your Net Promoter Score (NPS) through sentiment analysis that contextualizes the quality of your service. Investigate the product features your customers desire and pinpoint areas where competitors might have an edge. Furthermore, identify influencers and emerging trends on your social media platforms and private communities to gain a comprehensive view of your brand’s reputation while remaining alert to potential risks. This thorough strategy not only helps you engage proactively but also positions you to adapt swiftly in a fast-changing market environment, ultimately driving growth and customer satisfaction.

Media

Media

Integrations Supported

Salesforce
Zendesk
Caliber
ChannelMix
CloudNuro
Conversocial
Conversus.AI
Dataddo
Desktop.com
Instagram
Khoros
LinkedIn
Meta Ads
Netino
Neurons Predict
QBank
Qualtrax
X (Twitter)

Integrations Supported

Salesforce
Zendesk
Intercom
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Flexible packages tailored to your needs.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Brandwatch

Date Founded

2007

Company Location

United Kingdom

Company Website

www.brandwatch.com

Company Facts

Organization Name

Affogata

Date Founded

2020

Company Location

Israel

Company Website

www.affogata.com

Categories and Features

AI Review Management

Not specified

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Brand Management

Approval Process Control
Asset Management
Project Management

Brand Monitoring

Not specified

Brand Protection

Domain Monitoring
Social Media Monitoring

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
Social Media Management
Video Management

Media Monitoring

Alerts / Notifications
Dashboards / Reporting
Export Results
Social Media Monitoring

PR Analytics

Not specified

Public Relations

Not specified

Reputation Management

Campaign Management
Response Management
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Sentiment Analysis

Not specified

Social CRM

Calendar/Reminder System
Customer Support
Lead Nurturing
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Listening

Not specified

Social Media Advertising

Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Audience Intelligence

Not specified

Social Listening

Not specified

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Brandwatch Reviews & Ratings

Brandwatch

4.0 out of 5 stars