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What is Broadly?
Cultivate and enhance a robust online presence that distinguishes you as a leading authority in your industry and sets you apart from competitors.
Broadly empowers local businesses to efficiently attract and unify leads from a variety of sources, such as Google, Facebook, Instagram, web chat, and website contact forms. Additionally, it facilitates seamless customer interactions and enables automatic review requests on Google, Facebook, and other well-known platforms—all through a single, user-friendly application.
Deliver the exceptional 5-star experience that your target audience craves by employing a responsive website, automated web chat that can capture double the leads, organized text and email communication, appointment notifications, mobile invoicing, and adaptable financing solutions, among a host of other features.
Accessible from any device and at any location, our application seamlessly integrates with your existing tools while providing personalized onboarding and dedicated, ongoing support from our team.
Broadly simplifies the process for your customers to discover, engage, and enthusiastically recommend your services. With these powerful capabilities at your disposal, you can truly elevate your business and foster lasting relationships with your clientele.
What is 1440?
The Omnichannel Suite is a product offered by Salesforce Brands designed to enhance customer interactions.
With this innovative tool, you can create a single experience and deploy it across various channels, making it the only native Salesforce solution that facilitates seamless customer engagement throughout their entire journey. Your customer-facing teams will be equipped to enhance experiences and drive revenue effectively.
Engage your customers in their preferred environments, as you can design multi-channel experiences from one centralized interface. Expand your omnichannel capabilities with platforms like Instagram, TikTok, Review Channels, and Support Emails to ensure a comprehensive strategy.
Einstein Bots can assist in qualifying customer information, addressing frequently asked questions, and managing call diversions before transferring them to a live agent. The customer experience can be further enriched by incorporating engaging elements like images, carousels, and emojis, along with features that enable scheduling, location sharing, and automatic message translation.
Utilizing Salesforce's comprehensive customer data and order histories allows for a more scalable approach to personalization across various departments and channels, ultimately leading to a more integrated and satisfying customer journey. This level of customization ensures that every interaction is tailored to meet individual customer needs.
Integrations Supported
Constant Contact
FieldPlus
Gingr
Housecall Pro
Jobber
Mailchimp
Mitchell 1
PetExec
QuickBooks Online
API Availability
API Availability
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Company Facts
Organization Name
Broadly
Date Founded
2013
Company Location
United States
Company Website
broadly.com
Company Facts
Organization Name
1440
Date Founded
2009
Company Location
United States
Company Website
www.1440.io
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Email Distribution
Template Management
Customer Feedback
Alerts / Notifications
Customer Satisfaction
Feedback Collection
Lead Capture
Lead Notifications
Lead Qualification
Online Forms
Live Chat
Canned Responses
Customizable Branding
Reputation Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
Categories and Features
Customer Communications Management
Not specified
Customer Engagement
Not specified
Customer Service
Not specified
Logistics
Not specified
Multi-Channel eCommerce
Not specified
Order Management
Not specified
Personalization
Not specified
Reputation Management
Not specified
Review Management
Not specified
Shipping
Not specified