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What is CANDID?

CANDID is a holistic CRM and lending workflow platform tailored for mortgage lenders and loan officers. This web-based solution effectively merges the management of borrower and referral-partner relationships with features such as loan pipelines, task organization, communication workflows, and comprehensive reporting capabilities. Users can track prospects and applications efficiently, guarantee prompt follow-ups, and manage the entire borrower experience from the first inquiry to the successful loan closing. Furthermore, CANDID incorporates automation and AI-driven tools to enhance lead engagement and simplify operational processes, boasting integrations with a variety of mortgage loan origination systems, including Encompass, LendingPad, ARIVE, and Nano. Aimed at independent mortgage banks, brokers, credit unions, and lending teams, the platform is designed to refine the management of sales and borrower relationships in harmony with lending workflows. With its intuitive interface and powerful features, CANDID enables teams to boost productivity, enhance client interactions, and ultimately foster stronger relationships throughout the lending journey. This ensures that all involved parties can navigate the complexities of the mortgage industry more effectively.

What is Addy AI?

Addy AI is a cutting-edge mortgage lending platform that harnesses the power of artificial intelligence to simplify manual processes within the loan journey, allowing mortgage teams to close loans at a faster pace. This platform boasts customizable AI agents that are adept at pre-underwriting loans, validating documentation against defined lending standards, identifying missing information, and offering solutions for any eligibility issues encountered. It thoroughly reviews loan conditions and AUS results, examines existing files, and aids teams in pinpointing any further information needed from clients. Additionally, Addy AI skillfully extracts and evaluates essential data from borrower documents, such as income details and pertinent loan information, thereby reducing dependence on manual file checks and data entry tasks. These specialized agents are adjustable according to an organization’s specific data, lending criteria, rate sheets, and operational workflows, promoting consistency in decision-making. Furthermore, the platform integrates effortlessly with numerous loan origination systems, CRMs, point-of-sale solutions, Microsoft Teams, and other software, ensuring automatic updating of loan information to boost efficiency and precision. As a result, Addy AI stands as a transformative force in mortgage lending technology, streamlining the loan process for all parties involved while enhancing user experience. By leveraging advanced AI capabilities, it helps mortgage professionals focus on providing exceptional service to their clients.

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Integrations Supported

ARIVE
Encompass
LendingPad

Integrations Supported

Bonzo
Encompass
Finmo
Gmail
Google Drive
HubSpot CRM
MSP Mortgage Servicing System
MeridianLink Access
Microsoft Outlook
Microsoft Teams
Salesforce
Twilio

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

CANDID APP

Date Founded

2020

Company Location

United States

Company Website

candid.inc/

Company Facts

Organization Name

Addy AI

Date Founded

2022

Company Location

United States

Company Website

addy.com

Categories and Features

CRM

Not specified

Categories and Features

AI Lending

Not specified

Mortgage and Loans

Not specified

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