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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is CATalyst Check It?
Check It serves as a highly beneficial feature for Stenograph's CATalyst software, designed to enhance the editing workflow for both court reporters and scopists alike. By leveraging Phoenix, Stenograph's exclusive Automatic Speech Recognition (ASR) engine tailored for the legal field, Check It thoroughly examines the audio from court sessions in tandem with the related transcript, identifying discrepancies and providing recommendations for corrections. This innovative tool greatly boosts editing productivity by reducing the number of keystrokes required and simplifying text adjustments, enabling users to potentially recover up to 3.75 hours of editing time weekly. The time reclaimed allows reporters the opportunity to accept up to two additional assignments, which could lead to a significant increase in earnings of at least $1000 per month, while scopists might enjoy an extra $800 in their monthly income. By fusing the advanced capabilities of Phoenix with the skills of reporters, Check It becomes an essential resource for enhancing transcripts, thus facilitating an efficient editing process and optimizing overall productivity. Additionally, the collaboration between advanced technology and professional expertise not only elevates the quality of individual work but also enhances the precision and reliability of legal documents across the board.
What is Acclaim Solaria?
Acclaim Solaria is a robust, fully integrated software platform designed to meet the operational needs of court reporting and litigation service firms. It provides a centralized, Windows-based system that consolidates business processes into a single, easy-to-use interface. The platform enables real-time access to information across departments, allowing firms to make faster and more accurate decisions. Acclaim Solaria integrates with Microsoft Office, making it easy to create customized documents and manage administrative tasks. It also connects with QuickBooks, streamlining accounting functions such as invoicing, payments, and financial reporting. The software enhances communication by integrating with email systems to send automatic confirmations, updates, and scheduling details. It supports additional integrations with tools like Stenexus for remote conferencing and YesLaw for transcript production, improving workflow efficiency. The platform also includes SMS communication capabilities for coordinating with contractors in real time. With the optional ServiceLink feature, businesses can extend their operations online, offering scheduling and client access through web-based tools. Acclaim Solaria eliminates the need for multiple standalone applications by providing a unified solution for managing operations. It helps improve workflow efficiency, reduce manual tasks, and enhance client service. The system is designed to support scalability as firms grow and expand their operations. Overall, Acclaim Solaria delivers a comprehensive and efficient solution for managing litigation service businesses.
Media
No images available
Integrations Supported
CaseTestify
LiveLitigation
Microsoft 365
Microsoft Outlook
Stenograph Phoenix
Zoom
Integrations Supported
CaseTestify
LiveLitigation
Microsoft 365
Microsoft Outlook
Stenograph Phoenix
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Pricing Information
$60/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Stenograph
Date Founded
1938
Company Location
United States
Company Website
www.stenograph.com/checkit
Company Facts
Organization Name
Acclaim Legal Solutions LLC
Company Location
United States
Company Website
www.acclaimlegal.com