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What is CLIENT LETTER?

CLIENT LETTER is a Customer Communication Management (CCM) tool tailored for business users, enabling the seamless automation of customer communication creation. Users can design templates, utilize reusable content, and apply business logic to generate various types of communications, including letters, statements, onboarding documents, and other service-related materials. Additionally, CLIENT LETTER can connect with numerous systems to pull in data and content for enhanced personalization. External systems can also utilize CLIENT LETTER's application programming interfaces (APIs) to produce communications as needed. The software maintains a comprehensive log of all communications that have been sent, revised, or approved, along with details on who authorized them, ensuring accountability and traceability. For compliance, CLIENT LETTER retains copies of every communication generated, safeguarding businesses against potential regulatory issues. For more information or to see a demonstration, please visit: http://www.topdownsystems.com/contact/request-a-demo.

What is BookingTimes?

Each team member operates with a tailored schedule that enables clients to secure appointments in real-time, eliminating the need for phone calls entirely. Clients can effortlessly access booking details and explore further information, such as payment specifics, invoices, session notes, and complete client histories. Searching for clients is straightforward, as you can utilize phone numbers or even segments of their names. All essential client information, encompassing booking history, notes, referral letters, alerts, and custom fields, is readily available for easy access. Furthermore, you can create and sell gift voucher packages for major holidays directly through your website, allowing customers to buy and redeem them online without any phone call requirements. This efficient system not only simplifies the booking process but also significantly boosts customer satisfaction and engagement. With such a user-friendly interface, both clients and team members can enjoy a seamless experience that prioritizes convenience and accessibility.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$30000.00/year
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Top Down Systems Corporation

Date Founded

1981

Company Location

United States

Company Website

www.topdownsystems.com

Company Facts

Organization Name

BookingTimes

Company Location

Australia

Company Website

bookingtimes.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Categories and Features

Massage Therapy

Appointment Management
Billing & Invoicing
Client Management
Email Marketing
Employee Management
Gift Card Management
Multi-Location
Point of Sale (POS)
Practice Management
SOAP Notes

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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