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What is CRMUnleashed?

CRMUnleashed Help desk software offers users an intuitive interface for monitoring their support team's performance, allowing them to switch between different dashboard views with a simple click. As a web-based application, it guarantees that users can retrieve their information from any place and at any time, provided they have internet access and a suitable device, be it a computer, laptop, iPhone, or iPad. This functionality ensures that you remain in tune with your support team's operations regardless of your location. To improve the customer experience, CRMUnleashed features a secure web portal where clients can submit new support requests, track existing ones, and communicate with their designated support personnel. Establishing and nurturing strong relationships with customers is critical, and utilizing tools that enhance satisfaction is crucial for sustained success. Moreover, this software not only simplifies communication but also cultivates a trusting bond between customers and the support team, ultimately leading to a more effective service delivery process. By prioritizing these aspects, CRMUnleashed positions itself as a key player in fostering customer loyalty and engagement.

What is CASH for Sugar?

CASH for Sugar provides the capability to share crucial data within Sugar with a wide range of external users, potentially reaching from a few dozen to thousands. This innovative system grants limited data access to those who previously could not obtain information without logging into Sugar. For example, if you work with multi-line sales representatives, you can give them access to their accounts specifically to review detailed account data. Customers and vendors can also track the status of projects recorded in Sugar seamlessly. In addition, they have the option to log into the portal to create support requests, monitor the status of their inquiries, and access vital company documents. Furthermore, if your system is integrated with ERP software, customers can retrieve product information, including current inventory levels. This enhanced accessibility not only empowers users but also significantly improves communication between businesses and their clientele, fostering a more collaborative environment. Ultimately, this system is designed to streamline interactions and make vital information readily available to those who need it.

Media

Media

Integrations Supported

Configure One Cloud
QuickBooks Online
Sage 300
Sage Intacct
Sugar Sell

Integrations Supported

Configure One Cloud
QuickBooks Online
Sage 300
Sage Intacct
Sugar Sell

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Force Software

Company Website

www.crmunleashed.com

Company Facts

Organization Name

Faye Business Systems Group

Date Founded

2009

Company Location

United States

Company Website

fayebsg.com/sugarcrm-portal/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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