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What is CSG Encompass?

In today's digital environment, service providers face the challenge of offering personalized promotions instantly to individual customers while simultaneously handling extensive partnerships with enterprise clients. To succeed in this endeavor, they require increased agility in their processes, adaptable pricing and bundling options, as well as precise insights across various areas such as customer support, network administration, revenue management, and collaborative content efforts. CSG Encompass presents a thorough solution for real-time rating, billing, and charging, allowing organizations to reduce costs and improve consistency. This powerful platform enables businesses to swiftly launch new services, benefiting from a scalable architecture that adjusts to their evolving requirements. Moreover, operators have the flexibility to adopt any pricing strategy and accommodate multiple payment options, all while ensuring a unified customer perspective thanks to integrated customer management features. This all-encompassing strategy not only enhances operational efficiency but also equips companies to react swiftly to shifts in the marketplace, ultimately fostering a more responsive business model. Additionally, by leveraging advanced analytics, organizations can anticipate customer preferences and stay ahead of market trends.

What is Alepo Digital BSS?

Alepo Digital BSS Convergent BSS Platform for Telecom Operators — Launch Fast. Monetize Anything. Modernize Without a Multi-Year Transformation. Overview Alepo Digital BSS is a convergent, AI-native business support system purpose-built for MVNOs, ISPs, FTTx operators, and emerging MNOs. It consolidates the full BSS stack — CRM, billing, charging, catalog, order management, self-care, provisioning, ticketing, and analytics — into a single, TM Forum Open API-compliant platform. Core Capabilities: Convergent billing: postpaid, prepaid, hybrid, B2B2X, and complex rating in one engine Online Charging System (OCS): real-time charging for any service type Product Catalog: centralized plan, bundle, and eligibility management CRM: unified 360° customer record with case management Self-Care: white-label web and mobile subscriber portal Order Management: orchestrated fulfillment across services and partners Trouble Ticketing: end-to-end case workflows Reporting & Analytics: operational, financial, and AI-driven insights Provisioning Gateway: multi-vendor network activation Partner & Affiliate Management: channel programs and commission management Loyalty & Campaign: retention and upsell promotion engine

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Casa Systems
Microsoft Azure
Vertex

Integrations Supported

Amazon Web Services (AWS)
Casa Systems
Microsoft Azure
Vertex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CSG International

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/products/encompass/

Company Facts

Organization Name

Alepo Technologies

Date Founded

2004

Company Location

United States

Company Website

alepo.com/solutions/digital-bss/

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

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