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What is CSS IMPACT?
An agent-free "AI" (Artificial Intelligence) digital engagement bot designed for consumer and debtor interactions in areas such as credit, billing, collections, and revenue cycle management. This "Digital & Voice First AI" service technology is capable of addressing frequently asked questions and processing payments, while also facilitating account negotiations in a manner that prioritizes a seamless and positive experience for users. Additionally, it enhances operational efficiency by automating routine tasks, allowing human agents to focus on more complex issues.
What is C.A.M.S.?
Originally developed in 1982 for a debt collection agency, our Debt Recovery Software, referred to as C.A.M.S, has become the primary choice for hundreds of agencies nationwide in their Recovery Management efforts. Over the course of more than twenty years, user feedback has played a pivotal role in the transformation of C.A.M.S. into a sophisticated and versatile system designed to cater to your specific requirements. Our vast experience in the industry has helped us create a solution that is both affordable and easy to use. We pride ourselves on providing exceptional customer support through our well-informed and approachable team, who handle calls directly during business hours, eliminating the frustration of voice mail. This approach ensures you won't encounter the typical convoluted phone menus prevalent in many services today. Imagine the ease of having a developer personally assist you with your support needs, leading to quick and effective resolution of any issues. This commitment to individualized service not only distinguishes us from competitors but also underscores our dedication to ensuring customer satisfaction remains our top priority. Ultimately, we strive to create a seamless experience that fosters long-term relationships with our users.
Media
No images available
Integrations Supported
BillingTree
DELECO
Nuvei
Payscout
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CSS, Inc
Date Founded
2004
Company Location
United States
Company Website
www.cssimpact.com
Company Facts
Organization Name
Computer Assist
Company Website
www.c-a-m-s.com
Categories and Features
Accounts Payable
Approval Process Control
Bank Reconciliation
Cash Management
Check Writing
Duplicate Payment Alert
Fraud Detection
General Ledger Entry
Vendor Management
Accounts Receivable
ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Corporate Tax
Compliance Management
Data Import / Export
Data Verification
Electronic Filing
Exception Notification
For Nonprofits
For Partnerships
K-1 Reporting
Payroll & Employer Forms
Status Tracking
Tax Planning
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Loan Servicing
Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans
Sales Tax
Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)
Tax Practice Management
Approval Process Control
Billing & Invoicing
Client Management
Client Portal
Document Management
Due Date Tracking
Scenario Planning
Tax Filing
Tax Forms
Workflow Management
Categories and Features
Debt Collection
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management