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What is Calabrio Workforce Management?

Revolutionize your approach to team management and motivation with Calabrio WFM's cutting-edge solutions, available both in the cloud and on-premise. These offerings enable contact centers to efficiently strategize and oversee their operations, boost employee satisfaction, and provide outstanding customer service. By combining effective staffing methods with opportunities for staff engagement, Calabrio WFM enhances visibility, adaptability, and overall effectiveness. Tailored for mobile use and centered around user experience, this solution maximizes the capabilities of your organization and its personnel. Our sophisticated self-service and agile scheduling technologies are designed to match the rapid pace of your operations, fostering a more flexible and appealing atmosphere that caters to employee preferences. Additionally, incorporating powerful technology into your workforce management strategies through self-service agent options and automated interfaces for contact center platforms allows you to optimize forecasting, scheduling, and communication workflows. By actively involving employees through prompt feedback and gamification strategies, you not only support their professional advancement but also provide them with the flexibility they desire in their roles. Ultimately, leveraging Calabrio WFM empowers your organization with essential resources to excel in a challenging market environment, ensuring both team and customer satisfaction. Embrace this opportunity to elevate your workforce management and drive your organization toward success.

What is Ascent WorkZone?

The Ascent WorkZone workforce-management platform forecasts workload demands and crafts optimal strategies to effectively tackle these demands, converting those strategies into actionable schedules while assigning employees accordingly and making real-time modifications as conditions evolve. By synchronizing the size, timing, and configuration of your workforce with the required tasks, this innovative system significantly lowers operational expenses. Moreover, it simplifies the planning process, reducing the hours that planners, managers, and supervisors dedicate to scheduling and management tasks. The Ascent WorkZone platform is adept at dynamically adjusting work schedules based on real-time data and environmental changes. Additionally, it proactively identifies challenges such as employee shortages, excess personnel, and unassigned duties, offering recommendations for staff reassignments, early dismissals, and efficient use of overtime hours when necessary, ensuring optimal utilization of your workforce. This cutting-edge system not only boosts efficiency but also fosters enhanced employee satisfaction and productivity, creating a more harmonious work environment. Ultimately, businesses leveraging this platform can expect a more streamlined operation, leading to better overall performance and employee engagement.

Media

Media

Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/workforce-management/

Company Facts

Organization Name

Ascent Technology

Date Founded

1986

Company Location

United States

Company Website

www.ascent.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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