CallShaper vs. CallHub

Ratings and Reviews 3 Ratings

Total

ease

features

design

support

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Ratings and Reviews 428 Ratings

Total

ease

features

design

support

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What is CallShaper?

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

What is CallHub?

CallHub is an all-in-one digital outreach platform helping political campaigns, nonprofits, advocacy groups, unions, and businesses connect with their audiences at scale through calls, texts, email, and automation. Built for both high-volume and personalized engagement, CallHub offers Predictive, Power, and Auto Dialers with AI-driven Smart Insights that analyze call sentiment in real time. Features like Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance boost call deliverability and answer rates. On the messaging front, CallHub enables Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join campaigns with SMS/MMS support, link tracking, and automated responses. Workflow automation ties all channels together, while the mobile app makes it easy for volunteers to join and manage campaigns on the go. Seamless integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud keep your data unified and up to date. Compliant with SOC 2, ISO 27001, GDPR, and TCPA, CallHub is trusted by over 200,000 campaigns worldwide, powering 1B+ calls and 750M+ texts to date.

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CallShaper's Predictive Dialer Agent Stats

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Integrations Supported

Zapier

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Integrations Supported

Zapier

Blackbaud CRM

CiviCRM

Ecanvasser

NGP VAN

NationBuilder

OSDial

PDI

Salesforce

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API Availability

Has API

API Availability

Has API

Pricing Information

$75 per month

Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!

Pricing Information

$0

You only pay for the cost of the calls and text messages.

USA rates:
Outgoing calls: $0.045/dial
Incoming calls: $0.026/min
Voice Broadcast: $0.046/min
Outgoing SMS: $0.019/sms segment
Incoming SMS: Free
Outgoing MMS: $0.048/mms message

Free Trial Offered?

Supported Platforms

SaaS

Windows

Supported Platforms

SaaS

Android

iPhone

Customer Service / Support

Standard Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Webinars

Online Training

Training Options

Documentation Hub

Webinars

Online Training

Company Facts

Organization Name

CallShaper

Date Founded

2012

Company Location

United States

Company Website

www.callshaper.com

Company Facts

Organization Name

CallHub

Date Founded

2013

Company Location

United States

Company Website

callhub.io

Categories and Features

Auto Dialer

Call Center Management

Call Recording

Call Reporting

Call Scripting

Lead Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Surveys

Call Center

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Recording

Archiving

Call Sharing

Distributed Call Recording

File Transfer

Instant Retrieval

On-Demand Recording

Recording Bookmarking

Screen Activity Recording

Call Tracking

CRM

Call Recording

Call Routing

Caller Identification

Campaign Management

Conversion Tracking

IVR / Voice Recognition

Contact Management

Activity Management

Appointment Management

Contact Database

Contact Import/Export

Lead Management

Sales Pipeline Management

Search / Filter

Social Media Integration

Customer Advocacy

Campaign Management

Communication Management

Reporting/Analytics

Customer Success

Account Management

Communication Management

Customer Engagement

Revenue Management

Win / Loss Analysis

Inside Sales

Auto-Dialing

Call List Management

Call Recording

Campaign Management

Dashboard

Data Management

Lead Capture

Lead Distribution

Lead Scoring

Performance Management

Lead Management

Activity Tracking

Campaign Management

Lead Capture

Lead Distribution

Lead Nurturing

Lead Scoring

Lead Segmentation

Power Dialers

Not specified

Predictive Dialer

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

Sales

Not specified

Sales Dialers

Not specified

Sales Engagement

CRM Integration

Call Scripts / Call Steps

Lead Management

Reporting / Analytics

Sales / Voice Dialer

Search

Task Management

Templates

Workflow Management

Telemarketing

Auto Dialer

Call Logging

Call Recording

Call Routing

Call Scripting

IVR / Voice Recognition

Inbound Call Center

Lead Distribution

Outbound Call Center

Telephony

Auto-Dialer

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

Telemarketing Management

VoIP

Voice & Data Integration

Categories and Features

Bulk SMS

Connect with 10,000 contacts in just a matter of minutes using our Bulk Messaging Service! Effortlessly send SMS and MMS messages to your entire contact list with CallHub’s automated mass messaging platform. Quickly share announcements, event invitations, fundraising requests, and much more. Get started in less than 5 minutes!

Not specified

Business Text Messaging

Not specified

Call Center

Introducing a revolutionary Call Center Solution that amplifies your calling capacity by tenfold without breaking the bank! Say goodbye to the frustrations of manual labor, constant busy signals, and unreturned voicemails. Enhance your calling efficiency, scalability, and dependability with CallHub. Our user-friendly call center software simplifies the process for you.

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI)

Not specified

Call Recording

Archiving

Call Sharing

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

Recording Bookmarking

Scheduled Recording

Contact Center as a Service (CCaaS)

Not specified

Political Campaign

Introducing a robust, all-encompassing solution for political campaigns. CallHub provides an extensive digital organizing platform designed for fundraising, voter registration, canvassing, grassroots mobilization, and get-out-the-vote efforts. Effortlessly engage volunteers and voters through impactful calling, texting, and email initiatives—all within a single platform that features built-in automation and seamless integrations.

Campaign Analysis

Demographic Data

Donor Targeting

Email Marketing

Progressive

Predictive Dialer

Increase your call volume threefold per hour using our predictive dialing system, allowing agents to focus more on engaging with contacts. Here's how it works: 1. Directly connect agents to calls that are answered, bypassing busy signals, invalid numbers, and unanswered calls. 2. The system intelligently modifies the dialing pace to minimize the occurrence of dropped calls. 3. Leave voicemails automatically for any calls that reach answering machines. 4. Utilize adaptable scripts that enhance the flow of conversations. 5. Accessible for agents through both a mobile application and a web interface.

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

FCC Compliance

FTC Compliance