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What is Capita?

Revolutionizing the mortgage experience through a versatile platform focused on customer satisfaction is imperative. For countless people navigating the mortgage application and renewal processes, these stages can often be protracted, frustrating, and riddled with doubt. As a result, lenders encounter the challenge of meeting client expectations while also complying with regulatory requirements in a financially sustainable way; they strive to provide tailored services that encourage brand loyalty while keeping costs in check to promote business growth. The adoption of digital tools and automation offers a viable solution, which is at the heart of our leading mortgage origination and processing platform. With a keen focus on user experience and a customer-first mentality, our technology exemplifies our profound digital knowledge and commitment to making home financing easier, aligning it with the convenience of contemporary consumer interactions. Our platform effectively supports more than 20 Tier 1 lenders and challenger banks, streamlining the entire application tracking and processing procedure for front office teams, intermediaries, and clients, ultimately improving the mortgage journey. This groundbreaking strategy not only enhances operational efficiency but also cultivates deeper connections between lenders and their customers, fostering a more trusted lending environment. Ultimately, our goal is to transform the way mortgages are perceived and experienced by all stakeholders involved.

What is ACES?

The customized ACES audit packs designed for mortgage origination, servicing, and consumer lending integrate ready-to-use reports and specialized inquiries alongside ACES' unmatched flexibility and effectiveness. During the various phases of the loan lifecycle—from pre-funding to post-closing and servicing—mortgage lenders need to evaluate the quality of their assets at multiple intervals. ACES Quality Management and Control offers a comprehensive solution that empowers mortgage lenders to detect and correct loan defects, comply with regulatory requirements, and reduce legal risks across all facets of their origination and servicing operations. While significant risks can lead to considerable rewards, commercial lenders remain acutely aware of how quickly those gains can dissipate due to loan defects or compliance errors. By providing commercial lenders with powerful auditing and fraud detection capabilities, ACES Quality Management and Control helps secure those rewards while maintaining quality and compliance throughout the entire loan portfolio. This proactive strategy not only boosts operational efficiency but also cultivates trust and reliability within the lending ecosystem. Ultimately, the combination of these tools ensures that lenders can navigate challenges with confidence and sustain their competitive edge.

Media

Media

Integrations Supported

Integrations Supported

Zoom Phone

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Capita

Company Location

United Kingdom

Company Website

www.capita.com/expertise/software/finance-and-payment-software/mortgage-software-services

Company Facts

Organization Name

ACES

Company Location

United States

Company Website

www.acesquality.com

Categories and Features

Mortgage and Loans

Not specified

Categories and Features

Mortgage and Loans

Government Loans

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