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What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

What is Acoustic Tealeaf?

How can you outperform your competitors in serving customers if you lack an understanding of their needs? The leading behavioral analytics platform empowers businesses to build a digital presence that not only attracts customers but also encourages their loyalty. Experience Analytics (Tealeaf) is an AI-enhanced tool designed for marketers and app developers to cultivate a customer-centric digital experience. By analyzing user behavior, you can refine your web and mobile platforms to better meet customer expectations. Implement AI to address issues of abandonment effectively, as its anomaly detection capabilities can save valuable time and notify you of any customer-related issues in your online environment. This allows businesses to seize new opportunities and swiftly rectify any mistakes. Additionally, Experience Analytics (Tealeaf) provides insights into unusual performance patterns, shedding light on both positive and negative occurrences, and offers explanations regarding the primary factors leading to any fluctuations. By leveraging these insights, organizations can continuously enhance their customer engagement strategies.

Media

Media

Integrations Supported

Adobe Analytics
Amazon S3
Genesys Cloud CX
Google Analytics
Google Cloud Platform
Intercom
Medallia
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

Integrations Supported

Adobe Analytics
Amazon S3
Genesys Cloud CX
Google Analytics
Google Cloud Platform
Intercom
Medallia
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$69 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Company Facts

Organization Name

Acoustic

Date Founded

1999

Company Location

United States

Company Website

www.acoustic.com/tealeaf

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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