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Ratings and Reviews 0 Ratings
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What is CareMessage?
CareMessage serves as a patient engagement platform specifically engineered for safety net organizations, combining accessible technology with a strong dedication to promoting health equity. The Health Equity Engine is carefully crafted to bolster teamwork among staff, increase the capabilities of organizations, and ultimately lead to enhanced population health results. Through its innovative messaging tools, it offers a holistic approach to managing the patient lifecycle by automating engagement for individuals who may have missed appointments, lack continuous care, or are interested in learning about additional services. Furthermore, CareMessage supports a variety of initiatives that include recall campaigns, targeted outreach to patients, proactive reminders, automated rescheduling, follow-ups for missed appointments, satisfaction surveys, referral tracking, and facilitating two-way communication. By prioritizing the closure of care gaps, it enables the implementation of precise engagement strategies that align with quality measures such as HEDIS, UDS, and GPRA, integrating clinically validated content, targeted population segments, focused outreach initiatives, health education, coaching, and automated solutions for managing care gaps. CareMessage not only acts as a vital instrument in fostering health equity but also significantly enhances the overall quality of care delivered to patients. In this way, it empowers organizations to connect meaningfully with their communities and ensures that patients receive the care and attention they need.
What is Artera?
Healthcare organizations use Artera to deploy voice AI agents that manage routine patient conversations, from appointment scheduling and intake to referral management, payments, and care gap outreach, reducing administrative burden while improving patient access. The platform, Artera Harmony, connects fragmented communication into coordinated patient engagement across text, phone, email, and voice AI, with deep EHR integrations that automate the right message at the right time. AI Service Squads work directly with provider teams to design custom solutions around each practice's unique operational needs. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience.
Key capabilities include AI-powered Smart Inbox, which consolidates all patient conversations in one place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue.
Artera's voice AI agents are purpose-built for healthcare, handling routine conversations that consume staff time so teams can focus on patients who need a human touch. AI Service Squads, dedicated teams of Artera's AI builders, collaborate directly with each practice to design, implement, and support custom AI solutions around their workflows and EHR environment.
Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models.
2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients | 1,000+ Healthcare Providers
Integrations Supported
AdvancedMD
EpicCare EMR
Greenway Health
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
Oracle Health Ambulatory EHR
Oracle Health EHR
Veradigm EHR
athenaOne
Integrations Supported
AdvancedMD
EpicCare EMR
Greenway Health
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
Oracle Health Ambulatory EHR
Oracle Health EHR
Veradigm EHR
athenaOne
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CareMessage
Date Founded
2012
Company Location
United States
Company Website
www.caremessage.org
Company Facts
Organization Name
Artera
Date Founded
2015
Company Location
United States
Company Website
artera.io
Categories and Features
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Categories and Features
Appointment Reminder
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Patient Engagement
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Patient Scheduling
Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging