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What is Cerb?

Cerb acts as an all-encompassing platform for your team's contact center data. It allows you to create records to keep track of essential elements like survey responses, form entries, customer satisfaction scores, orders, suppliers, assets, products, deals, client feedback, courses, students, licenses, and a wealth of other information. You can improve your data tracking by incorporating fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice selections, picklists, record links, URLs, or open-ended text fields. Moreover, if you find that existing options do not meet your needs, you have the ability to design your own unique field types. This creates a dynamic web of interconnected data that can be accessed through powerful search queries. For example, if you're looking for a list of email exchanges with customer support that were resolved in the past year, started on a weekday but took place outside of standard working hours, involved healthcare clients in Europe with a workforce exceeding 100 employees, did not have an active service-level agreement, included at least one female executive, required over a week for a response, and excluded any PDF files larger than 1MB, Cerb can easily cater to that specific request. Such extensive features empower you to meticulously oversee every aspect of your data management, ensuring nothing is missed. In this way, Cerb not only streamlines your processes but also enhances your team's overall efficiency.

What is AIMS?

Rather than hastily embracing AI and machine learning as it emerged as a significant trend, we took a more measured approach, focusing on how to effectively implement it in tackling real-world challenges. AIMS leverages machine learning technology to offer profound insights into transaction flows across on-premise, cloud, or hybrid environments. By automatically creating dynamic 360-degree visualizations of all IT systems, AIMS enables the identification of anomalies and delivers real-time insights into crucial business processes. This innovation aids organizations in minimizing the time dedicated to manual monitoring and troubleshooting, thereby allowing for the reallocation of resources towards fostering business innovation through IT. Furthermore, AIMS empowers IT teams to enhance business outcomes by simplifying the sharing of system insights and performance metrics for non-technical business stakeholders, ultimately bridging the gap between technical and non-technical teams. As a result, companies can achieve greater efficiency and responsiveness in their operations.

Media

Media

Integrations Supported

Slaask
Wufoo
Zapier

Integrations Supported

Cylera Platform
JD Edwards EnterpriseOne

API Availability

API Availability

Pricing Information

$30 per seat per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Webgroup Media

Company Location

United States

Company Website

cerb.ai/

Company Facts

Organization Name

AIMS Innovation

Date Founded

2012

Company Location

Norway

Company Website

www.aims.ai/

Categories and Features

Collaboration

Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Server Monitoring

Not specified

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