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What is Cerb?

Cerb acts as an all-encompassing platform for your team's contact center data. It allows you to create records to keep track of essential elements like survey responses, form entries, customer satisfaction scores, orders, suppliers, assets, products, deals, client feedback, courses, students, licenses, and a wealth of other information. You can improve your data tracking by incorporating fields for numbers, decimals, dates, checkboxes, currency, file uploads, geographical coordinates, lists, multiple-choice selections, picklists, record links, URLs, or open-ended text fields. Moreover, if you find that existing options do not meet your needs, you have the ability to design your own unique field types. This creates a dynamic web of interconnected data that can be accessed through powerful search queries. For example, if you're looking for a list of email exchanges with customer support that were resolved in the past year, started on a weekday but took place outside of standard working hours, involved healthcare clients in Europe with a workforce exceeding 100 employees, did not have an active service-level agreement, included at least one female executive, required over a week for a response, and excluded any PDF files larger than 1MB, Cerb can easily cater to that specific request. Such extensive features empower you to meticulously oversee every aspect of your data management, ensuring nothing is missed. In this way, Cerb not only streamlines your processes but also enhances your team's overall efficiency.

What is Auro CRM?

Remove obstacles and work together as a cohesive unit to guarantee a smooth experience for your clients throughout their entire interaction. Recognize potential prospects, create strategies for the sales funnel, automate relevant tasks, and gather actionable insights to accelerate deal closures. Design customized campaigns that not only draw in leads but also foster retention, engage authentically, and improve the overall customer experience. Tackle customer questions and resolve challenges through a collaborative platform that offers a holistic view of the customer journey. Generate in-depth reports to identify patterns, trends, and opportunities, prioritize tasks, and execute an effective customer satisfaction strategy. Auro CRM utilizes Suite CRM, a top-tier open-source CRM solution, as a core component of its platform, striving to incorporate its powerful features instead of starting from scratch. By leveraging the advantages of Suite CRM, Auro CRM assures that users can take advantage of a proven system while boosting their operational effectiveness and enhancing customer interactions. This integration not only streamlines processes but also paves the way for ongoing improvements in client relationships.

Media

Media

Integrations Supported

K3 Fashion
Slaask
Wufoo
Zapier

Integrations Supported

K3 Fashion
Slaask
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per seat per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webgroup Media

Company Location

United States

Company Website

cerb.ai/

Company Facts

Organization Name

Brainvire

Date Founded

2001

Company Location

United States

Company Website

www.aurocrm.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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