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What is Charlie for Refill Management?

Health Catalyst's Healthfinch® presents the Charlie™ application designed for Refill Management, which seamlessly incorporates medication renewal decision support into the EHR workflow, thereby allowing healthcare providers and their teams to boost the effectiveness of prescription renewal procedures. By utilizing a sophisticated combination of technology, established protocols, and workflow improvements, Charlie enables health systems to enhance patient safety and the overall healthcare experience. When a renewal request is received, Charlie thoroughly examines the patient's chart for relevant information and cross-references it with over 1,000 established protocols to evaluate the safety of the renewal process. Following this detailed assessment, Charlie gathers pertinent data from the patient's records and recommends the next steps, which may include authorizing the renewal or contacting the patient to fill any gaps in care. The Healthfinch team is dedicated to maintaining an extensive library of medication protocols, ensuring that they remain consistent with the latest industry standards and guidelines. Fully integrated into the EHR workflow, Charlie not only allows for the safe delegation of renewal requests from healthcare providers to their support staff but also streamlines the entire process, thus enhancing the quality of care delivered. This forward-thinking methodology not only prioritizes patient safety but also significantly improves workflow efficiency across healthcare environments, ultimately leading to better patient outcomes. Additionally, by fostering a more organized and efficient system, Charlie helps to alleviate some of the administrative burdens on healthcare professionals, allowing them to focus more on patient care.

What is CERTIFY Health?

CERTIFY Health is a unified medical practice software purpose-built for ambulatory and outpatient care, designed to streamline patient experience, clinical workflows, practice operations, and revenue cycle management through a connected operational ecosystem. In many ambulatory practices, scheduling, intake, insurance verification, patient communication, and billing operate across disconnected systems. Staff often spend valuable time manually updating information between tools, creating delays, avoidable errors, administrative burden, and unnecessary friction for both care teams and patients. CERTIFY Health solves this challenge by bringing front-office, patient engagement, operational, and revenue cycle workflows into a single connected platform. By reducing manual handoffs and eliminating data silos, practices can create more coordinated experiences for staff while improving convenience and continuity for patients. Built to complement, not replace your existing technology investments, CERTIFY Health integrates with EMRs, EHRs, and practice management systems already in use. This enables front-desk teams, clinical staff, and billing operations to stay aligned through shared data and coordinated workflows without disrupting established clinical infrastructure. By replacing disconnected workflows with unified processes, CERTIFY Health helps practices reduce operational friction, improve staff productivity, lower denials and no-shows, and accelerate collections. CERTIFY Health supports specialty practices, multi-site groups, DSOs, MSOs, FQHCs, community health centers, and ambulatory surgery centers seeking scalable, standardized operations without sacrificing flexibility.

Media

Media

Integrations Supported

AdvancedMD
EPIC HRMS
MEDITECH BCA
NextGen Healthcare EHR
Oracle Health
athenahealth Population Health

Integrations Supported

AdvancedMD
EPIC HRMS
MEDITECH BCA
NextGen Healthcare EHR
Oracle Health
athenahealth Population Health

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$300
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

healthfinch

Date Founded

2011

Company Location

United States

Company Website

www.healthfinch.com

Company Facts

Organization Name

CERTIFY Health

Date Founded

2012

Company Location

United States

Company Website

www.certifyhealth.com

Categories and Features

Medical Practice Management

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

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