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What is ChatMarshal?

We are excited to unveil a groundbreaking live chat service for businesses, marking a global first in the industry. Located in Johannesburg, South Africa, our privately-owned company has been serving clients worldwide since 2016, focusing on both small to medium-sized enterprises and larger organizations. Our innovative Hybrid Chatbot System underscores the vital importance of human agents in the live chat experience. At ChatMarshal, we are dedicated to offering an affordable live chatbot platform that empowers businesses to improve their sales and customer support through our outsourced live chat services. As trailblazers in this domain, we proudly claim the distinction of being the first company worldwide to develop a hybrid solution that combines chatbot and live chat functionalities. Our approach serves as our unique selling proposition (USP), emphasizing the necessity of human interaction in the live chat framework. While we harness AI to assist our human agents, our ongoing commitment to enhancement means that we continually incorporate more advanced AI features into our systems, ensuring optimal performance. This commitment to evolution not only keeps us at the forefront of technology but also guarantees that our clients are equipped with the finest tools for exceptional customer engagement, ultimately fostering lasting relationships with their own customers.

What is Cegeka?

In an era where technological advancements are ubiquitous, sustaining IT continuity is vital and demands meticulous management. Achieving the right balance is key, and by outsourcing your IT needs, you can focus on your core strategic goals. The rationale for outsourcing has transformed from simply seeking cost efficiencies; collaborating with a strategic partner allows for a greater emphasis on creating long-term value. At Cegeka, we take a forward-thinking approach, ensuring our initiatives are in sync with your business aspirations. For us, outsourcing is not just about delivering services; our aim is to support your development and optimize your operations. We believe in a partnership based on mutual understanding and commitment, freeing you from the complexities of infrastructure oversight. Our solutions are versatile, accommodating a range of environments including public cloud, private cloud, on-premises, and hybrid configurations. Additionally, we are dedicated to fortifying your infrastructure for resilience and future readiness through our flexible 'as-a-service' offerings, ultimately enabling your organization to succeed in a constantly changing environment. By taking this comprehensive approach, we aim to not only meet your current needs but also to anticipate future challenges and opportunities.

Media

Media

Integrations Supported

Integrations Supported

AT&T Alien Labs Open Threat Exchange
SmartDocuments

API Availability

API Availability

Pricing Information

$4 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

ChatMarshal

Date Founded

2016

Company Location

South Africa

Company Website

chatmarshal.com

Company Facts

Organization Name

Cegeka

Date Founded

1992

Company Location

Belgium

Company Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Not specified

Categories and Features

IT Management

Not specified

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