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What is ChatMasters?

Transform your business with cutting-edge AI customer service solutions. By integrating our state-of-the-art AI technologies, you can significantly improve your customer service while also reducing costs and personalizing experiences for your clients. After enduring years of subpar customer support, I initially believed that linking customers to AI would be simple, but I soon realized the complexities involved were greater than I expected. Implementing AI-powered chatbots enables businesses to substantially decrease manual workloads and cut down on operational expenses. With ChatMasters, you can optimize repetitive tasks, leading to considerable long-term savings. Our chatbots are specifically designed to provide accurate and dependable responses to a range of customer queries, guaranteeing superior service at all times. Regardless of when customers reach out, you can ensure they receive timely assistance due to ChatMasters' around-the-clock chatbot service, which offers support at any hour. This constant availability not only enhances customer satisfaction but also strengthens your brand’s dedication to outstanding service, fostering loyalty and trust among your clientele. Embracing these innovations can set your business apart in a competitive landscape.

What is CX Genie?

Deliver prompt and personalized responses via AI-augmented support to ensure customers feel valued and recognized, which boosts their overall satisfaction and loyalty. Cut down on operational costs by implementing round-the-clock assistance, allowing your team to focus on more complex issues while the AI expertly handles routine queries. Streamline workflows through features like automated ticket management and real-time AI recommendations, which can greatly improve productivity and shorten response times, ultimately driving increased revenue. As your organization expands, easily scale your support functions without compromising on quality, aided by the adaptable nature of AI support solutions like CX Genie. Aiming to make AI available to all, CX Genie simplifies the setup process with just a few clicks. It integrates multiple tools into a cohesive platform, enabling you to tailor solutions that meet your specific business needs. By leveraging advanced AI technology, you can offer smarter, quicker, and more accurate customer support, ensuring that your clients consistently receive the help they seek. Moreover, this approach cultivates a culture of ongoing enhancement, allowing businesses to swiftly align with changing customer demands and preferences, thereby fostering long-term relationships. This adaptability is crucial in today's competitive market, where customer expectations are constantly shifting and evolving.

Media

Media

Integrations Supported

Facebook Messenger
Shopify
BigCommerce
Google Sheets
Magento
Mailchimp
Pipedrive
Salesforce
WhatsApp
WordPress

Integrations Supported

Facebook Messenger
Shopify
BigCommerce
Google Sheets
Magento
Mailchimp
Pipedrive
Salesforce
WhatsApp
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$29.99 per month
Free Trial Offered?
Free Version

Pricing Information

$14.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ChatMasters

Company Location

United States

Company Website

chatmasters.io

Company Facts

Organization Name

CX Genie

Date Founded

2023

Company Location

Singapore

Company Website

www.cxgenie.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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